Note

This information is provided for your convenience. The extraction of Windows files is a function of the operating system and the utilities that are included for that purpose. Symantec Technical Support does not provide assistance with this function. For additional information or help with this procedure, please contact Microsoft or the manufacturer of your computer. In most cases, you will need the original Windows installation CD or have the installation files on the hard drive.

STEP 1		Print this page
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STEP 2		Click one of the following, depending on your operating system
		I use Windows 98 Note You must use an original Windows 98 CD or the install files on your hard disk to use SFC to restore your file. 2 Click Start > Run. 3 In Run the dialog box, type the following text: sfc 4 Click OK. 5 When the System File Checker dialog box appears, check Extract one file from Installation disk. 6 Click Start. 7 Type the following text in the Restore from field:   d:\win98  You may need to modify this location if the D drive is not your CD ROM drive. 8  Type the following text in the Save file in field: d:\windows\system  The location where the file is saved varies depending on which file you want to restore. 9  Click OK. 10 When prompted to create a backup of the file, note the location of the Backup folder and click OK. 11 When you see the message "The file has been successfully extracted", click OK. 12 Restart your computer. I use Windows Me  1 Click Start > Run. 2 In the Run dialog box, type the following text, and then click OK. msconfig 3 Click the Startup tab and uncheck *StateMgr. 4 Click Apply > OK. 5 Restart the computer when prompted. 6 After restarting the computer, click Start > Run. 7 In the Run dialog box, type the following text: msconfig 8 Click OK. 9 Click Extract File. 10 Type the name of the file that you want to extract in the box "Specify the system file you would like to restore". 11 Click Start. 12 In the "Restore from" box, type te following text: c:\windows\options\install\cab 13 Type the following for the "Save file in" box: c:\windows\system 14 Click OK.  The location where the file is saved will vary depending on which file you want to restore. 15 When the prompt to create a backup of the file you are extracting appears, note the location of the Backup folder and click OK. 16 When you then see the message The file has been successfully extracted, click OK. 17 Click OK. 18 Restart the computer. 19 After the computer restarts, follow lines 1 to 5 and check *StateMgr to restore the original settings. I use Windows XP/2000  Extract the file using the automated System File Checker  1 Click Start > Run. 2 In the Run dialog box, type the following text: sfc /scannow 3 Click OK.  The Windows File Protection dialog box appears and a system scan begins. You may have to insert your Windows installation CD. 4 Follow the prompts. Extract the file using the File Signature Verification Utility 1 Click Start > Programs > Accessories > System Tools > System Information. 2 Click Tools > Windows > File Signature Verification Utility. 3 Click Start.  You will be prompted if any altered or corrupt files are found and that may need to be reinstalled from the installation CD or other source.

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