Norton 2006 and later products have a security feature that prevents outside programs from making changes to the Norton product. This security feature can prevent Windows System Restore from changing Norton files, resulting in the "Restoration Incomplete" message.

 

Temporarily turn off the Norton product protection before you run Windows System Restore.

 

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I have a Norton 2009 product

STEP 1   Temporarily turn off Norton Product Tamper Protection 1 Start your Norton product. 2 In the Computer pane, click Settings. 3 Click Miscellaneous Settings. 4 Under Product Security, next to Norton Product Tamper Protection, click the status indicator to turn it Off. 5 In the Settings window, click Apply. 6 Click OK. STEP 2   Run Windows System Restore Follow the operating system instructions to run Windows System Restore. STEP 3   Turn on Norton Product Tamper Protection 1 Start your Norton product. 2 In the Computer pane, click Settings. 3 Click Miscellaneous Settings. 4 Under Product Security, next to Norton Product Tamper Protection, click the status indicator to turn it On. 5 In the Settings window, click Apply. 6 Click OK.

I have a Norton 2008 product

STEP 1   Temporarily turn off product protection 1 Start your Norton product. 2 In the lower left corner of the window, click Options > Norton Internet Security or Norton AntiVirus. 3 In the right pane, under How to protect your product from hackers, uncheck Turn on protection for Norton products [recommended]. 4 Click Apply and then click OK. STEP 2   Run Windows System Restore Follow the operating system instructions to run Windows System Restore. STEP 3   Turn on product protection 1 Start your Norton product. 2 In the lower left corner of the window, click Options > Norton Internet Security or Norton AntiVirus. 3 In the right pane, under How to protect your product from hackers, check Turn on protection for Norton products [recommended]. 4 Click Apply and then click OK.

I have a Norton 2007 product

STEP 1   Temporarily turn off product protection 1 Start your Norton product  2 On the Norton AntiVirus tab or the Norton Internet Security tab, click Settings. 3 Under Basic Security, click Auto-Protect. 4 Click Configure. 5 In the left pane, click Miscellaneous. 6 In the right pane, under How to protect my product, uncheck Turn on protection for my Symantec product. 7 Click OK. STEP 2   Run Windows System Restore Follow the operating system instructions to run Windows System Restore. STEP 3   Turn on product protection 1 Start your Norton product  2 On the Norton AntiVirus tab or the Norton Internet Security tab, click Settings. 3 Under Basic Security, click Auto-Protect. 4 Click Configure. 5 In the left pane, click Miscellaneous. 6 In the right pane, under How to protect my product, check Turn on protection for my Symantec product. 7 Click OK.

I have a Norton 2006 or earlier product

STEP 1   Temporarily turn off product protection 1 Start your Norton product  2 Click the Options button > Norton AntiVirus. 3 In the left pane, click Miscellaneous. 4 At the bottom of the right pane, look for "How to protect my product." 5 Uncheck Turn protection on for my Symantec product. 6 Click OK. STEP 2   Run Windows System Restore Follow the operating system instructions to run Windows System Restore. STEP 3   Temporarily turn on product protection 1 Start your Norton product  2 Click the Options button > Norton AntiVirus. 3 In the left pane, click Miscellaneous. 4 At the bottom of the right pane, look for "How to protect my product." 5 Check Turn protection on for my Symantec product. 6 Click OK.

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