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Situation:
After installing Norton SystemWorks 2004, you see one of the following error messages:

Error: "Norton SystemWorks has encountered an internal error. Please uninstall and reinstall Norton SystemWorks."
Error: "Norton SystemWorks has encountered an internal error. Please reinstall Norton SystemWorks."

Solution:
This problem has more than one possible cause, so no one solution will work in every case. To fix this problem, start with the first section, "Registering Wintrust.dll with Windows," and follow the instructions from there.

Registering Wintrust.dll with Windows
This problem can be caused if Wintrust.dll is not registered correctly with Windows. If you are using Windows NT/2000/XP, then this procedure should be done while logged in as Administrator or as a user with Administrative rights. To register Wintrust.dll with Windows, perform the following procedure.

To register Wintrust.dll with Windows

1. On the Windows taskbar, click Start > Run.
2. In the Open box, type the following text:
   
   Regsvr32 wintrust.dll
   
   
3. Press Enter.
4. Click OK.
5. Reinstall Norton SystemWorks.
   For instructions on this process, read the document Reinstalling your Symantec program after a failed installation or after you see error messages.

If the problem continues, then go to the next section.

Repairing or upgrading to Internet Explorer 6.0
This problem can be caused if the digital signature feature in Internet Explorer has been damaged. In some cases, repairing or upgrading to Internet Explorer 6.0 can fix the problem. To repair or upgrade Internet Explorer 6.0, Pick your version of Windows in the list below and read the instructions. Click an icon to either expand ( ) or collapse ( ) each section. (If you cannot expand a solution, then read Cannot expand sections in a Symantec Knowledge Base document.)


To repair Internet Explorer 6.0 in Windows 98 or Windows Me

1. On the Windows taskbar, click Start > Settings > Control Panel.
2. Click Add/Remove programs.
3. Click Internet Explorer 6.0 to select it.
4. Click Add/Remove or Change/Remove.
5. Select Repair Internet Explorer, and then click OK.
6. If prompted, restart your computer.
7. Reinstall Norton SystemWorks.
   For instructions on this process, read Reinstalling your Symantec program after a failed installation or after you see error messages.

If the problem still exists after repairing Internet Explorer 6.0, then go on to the section "To reinstall or upgrade to Internet Explorer 6.0."

To reinstall or upgrade to Internet Explorer 6.0
If repairing Internet Explorer 6.0 does not work, then download Internet Explorer 6.0 from the following Internet address. This will reinstall an existing version or upgrade to version 6.0 if you have an earlier version of Internet Explorer: http://www.microsoft.com/windows/ie/downloads/critical/ie6sp1/default.asp

To repair Internet Explorer 6.0 in Windows 2000

To repair Internet Explorer 6.0 in Windows XP

Document ID: 2003101414574807
Last Modified: 02/03/2006
Date Created: 10/14/2003
Operating System(s): Windows XP
Product(s): Norton SystemWorks 2004

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