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Removing and reinstalling Norton Internet Security 2007

 

STEP 1
   Print this page

We suggest that you print this page before you start.

Expand each section by clicking the "+" before you print the page. PRINT

Because you must return to this page after you restart the computer, add this page to Favorites.

STEP 2
   Remove Norton Internet Security 2007
1
Click Start > Control Panel.
2
Click Add or Remove Programs.
3
In the list of installed programs, click Norton Internet Security (Symantec Corporation).
4
Click Remove.
5
Click Remove All.
6
Read the Subscription Period Warning.
7
Click Next, and follow the instructions.
8
In the "Norton Internet Security has been successfully removed" dialog box, click Restart Windows now (recommended).
 
Norton Internet Security is not fully removed until you restart your computer.
9
Click Finish.

STEP 3
   Reinstall Norton Internet Security 2007

Choose the statement that best describes your situation:

I have the product on a CD

1
Insert the CD into the drive.
2
Click Install Product Name, where Product Name is the name of your Norton product.
3
Follow the on-screen instructions.

I downloaded the product from the Symantec Store, and I still have the installation file

1
Double-click the installation file.
 Wait for the installation wizard to appear—it may take a minute or two.
2
Click Install Product Name, where Product Name is the name of your Norton product.
3 
Follow the on-screen instructions.

I downloaded the product from the Symantec Store, but I no longer have the installation file

1
Go to the Symantec Store Order Status Web page.
2
Type your order number and password to log on, and you will see your order information.

If you do not know your order number and password, you can look up your order by using your email address.
3
On your Order Summary, click Start Download.

NOTE Note
  • If you purchased your product more than 60 days ago, you can click Buy Now to buy the Extended Download Service and download the product again.
  • If you purchased your product more than a year ago, you can no longer download your product. You can buy a new version of your product at a discounted price by purchasing an upgrade. Go to our Upgrades and Renewals page, and then select your product and version to see your upgrade options.

The product came pre-installed on my computer

Reinstall your Norton product from the back-up CD that came with your computer.

If you do not have the back-up CD or are not sure how to use it, please contact your
computer manufacturer for help.

I downloaded the product from my Internet service provider (ISP)

1
Find the product installation file.
 If you no longer have the installation file, download it again from your ISP.
2
Double-click the installation file.
Wait for the installation wizard to appear—it may take a minute or two.
3
Click Install Product Name, where Product Name is the name of your Norton product.
4
Follow the on-screen instructions.

 

What if this didn't work?

 

Available Translations:


Document ID: 2006082913223736
Last Modified: 05/12/2008
Date Created: 08/29/2006
Product(s): Norton Internet Security 2007