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Question/Issue:
You installed Symantec AntiVirus Corporate Edition 9.0 on a Windows® XP computer that has a fixed-size paging file. The size that the paging file is set to is larger than the minimum size Windows recommends. After installing Symantec AntiVirus, you find that the size is set to the minimum size that Windows recommends.


Solution:
This problem is fixed in Symantec AntiVirus Corporate Edition 9.0.4. For information on obtaining the latest build of Symantec AntiVirus Corporate Edition, read How to obtain an update or an upgrade for your Symantec corporate product.

If you cannot upgrade to Symantec AntiVirus 9.0.4, you can work around the problem by excluding the Pagefile.sys file from the Auto-Protect scan or changing the Auto-Protect Startup option to Symantec AntiVirus start.

To exclude the Pagefile.sys file from Auto-Protect scanning

1. Right-click the client or server, and then click All Tasks > Symantec AntiVirus > Client Realtime Protection Options.
2. Check Exclude selected files and folders
3. Click Exclusions.
4. Click Folders, and type
   
   C:\pagefile.sys
   
5. Click OK in each of the dialog boxes until you see the Symantec System Center.
6. Restart the computer.

To change the Auto-Protect Startup option to Symantec AntiVirus start

1. Start Symantec AntiVirus.
2. Click Configure > File System Auto-Protect.
3. Click Advanced.
4. In the Startup options section, click Symantec AntiVirus start.
5. Restart the computer. This will set the paging file size back to the fixed value that was previously set.

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Note: This scenario provides slightly less protection because Auto-Protect loads later during the startup process. Use your best judgement to determine if this setting is appropriate for your environment.

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Document ID: 2004042913251448
Last Modified: 04/28/2005
Date Created: 04/29/2004
Operating System(s): Windows XP Home, Windows XP Professional Edition, Windows XP 64-Bit Edition 2003, Windows Server 2003 32-bit Edition, Windows Server 2003 64-bit Edition
Product(s): Symantec AntiVirus Corporate Edition 9.0
Release(s): SAV 9.0 [All Releases]

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