Symptoms:
Client is not connecting to the Endpoint Protection Manager, the green dot is missing from the Shield icon in the System Tray.

Solution:
To test connectivity from a client to the Symantec Endpoint Protection Manager (SEPM), type the following URL In a web browser:

http://<SEPM_Server_IP_or_Machine_Name:Port>/secars?hello,secars

Example: http://10.0.2.2:8014/secars?hello,secars

A successful connection returns a web page that displays "OK."
Troubleshoot any other message appropriately.

References:
This document is available in the following languages:

• Brazilian-Portuguese: http://service1.symantec.com/SUPPORT/INTER/ent-securityintl.nsf/br_docid/20080226143745935
• French: http://service1.symantec.com/SUPPORT/INTER/ent-securityintl.nsf/fr_docid/20080228143610935
• German: http://service1.symantec.com/SUPPORT/INTER/ent-securityintl.nsf/de_docid/20080228143647935
• Italian: http://service1.symantec.com/SUPPORT/INTER/ent-securityintl.nsf/it_docid/20080228143718935
• Spanish: http://service1.symantec.com/SUPPORT/INTER/ent-securityintl.nsf/es_docid/20080226143812935

Document ID: 2007101711140148
Last Modified: 07/16/2009
Date Created: 10/17/2007
Operating System(s): Windows 2000 Professional, Windows 2000 Server/Advanced Server, Windows XP Home Edition, Windows XP Professional Edition, Windows XP Tablet PC Edition, Windows Server 2003 Web/Standard/Enterprise/Datacenter Edition, Windows Vista, Windows XP Professional x64 Edition, Windows Server 2003 x64 Edition, Windows Vista x64 Edition
Product(s): Endpoint Protection 11
Release(s): Endpoint Protection 11 [All Releases]