Uninstalling the AntiVirus Email Tools components of Symantec AntiVirus
Question/Issue:
This document explains how to remove the AntiVirus Email Tools components of Symantec AntiVirus.
Solution:
Before you begin: If you have Symantec Client Security with Symantec Client Firewall, do not remove the AntiVirus Email Tools. Symantec Client Firewall depends on the drivers that are included in these tools.
You can remove the AntiVirus Email Tools by using Add or Remove Programs in Windows Control Panel.
To remove the Internet Email plug-in components using Add/Remove Programs
- On the Windows taskbar, click Start > Settings > Control Panel.
- Double-click Add or Remove Programs.
- In the list of installed programs, click Symantec Client Security.
- Click Change.
- Click Next.
- Click Modify.
- Click Next.
- Click the AntiVirus Email Tools icon, and then click This feature will not be available.
- Click Next.
- Click Install to apply the changes.
- Restart the computer.
After you restart the computer, the AntiVirus Email Tools are removed. Note that the system drivers that control the Email Tools are not unloaded from memory until the computer is restarted.
If you suspect that Add or Remove Programs did not remove the Internet Email Plug-in components completely, check for the following files and registry keys and remove them manually if necessary:
Warning: Do not remove these files and registry entries if Symantec home user software or Symantec Client Firewall is installed on this computer.
- Files
C:\WINDOWS\system32\drivers\symndis.sys
C:\WINDOWS\system32\drivers\symtdi.sys
C:\WINDOWS\system32\drivers\symredrv.sys
- Registry keys
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SYMNDIS
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SYMTDI
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SYMREDRV
Document ID: 2004062410173948
Last Modified: 02/09/2006
Date Created: 06/24/2004
Operating System(s): Windows 98, Windows Me, Windows NT 4.0 SP6a, Windows 2000 Professional, Windows 2000 Server, Windows XP Home, Windows XP Professional Edition, Windows Server 2003 32-bit Edition
Product(s): Symantec AntiVirus Corporate Edition 10.0, Symantec AntiVirus Corporate Edition 9.0, Symantec Client Security 3.0, Symantec AntiVirus 10.1, Symantec Client Security 3.1
Release(s): SAV 10.0 [All Releases], SAV 9.0 [All Releases], Symantec Client Security 3.x [All versions], Symantec AntiVirus 10.1, Symantec Client Security 3.1
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