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Details:
You are eligible to buy an upgrade to your Symantec product at a reduced price if your purchase meets all of the following requirements:

• The Symantec product that you already purchased qualifies for an upgrade discount.
• The new Symantec product that you want to purchase qualifies for an upgrade discount.
• You have the Symantec product's serial number or part number, or other proof of purchase that is described here.

Getting the upgrade discount does not require upgrading to a new version of the same product. For instance, if your current product is Norton AntiVirus 2003 (standard edition) and you want to upgrade to Norton SystemWorks 2004 Professional, the upgrade discount applies.

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Note: In this document, the term current product refers to the Symantec product that you already purchased. The term new product refers to the product that you want to purchase at a discount.

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Use the section that is appropriate to your question. Click an icon to the left of each section to either expand ( ) or collapse ( ) it. If you cannot expand a section, then read the document Cannot expand sections in a Symantec Knowledge Base document.

Your current Symantec product

The Symantec product that you want to purchase

Proof of purchase

Additional Information:

How to purchase a discounted product upgrade
You do not have the serial number or part number
Purchasing multiple copies
The product continues to tell me that I have to upgrade
How to determine whether you upgraded your product or renewed your subscription
How is an upgrade different from a subscription?

References:
If this document does not answer your question or you need additional assistance, you can find additional information at one of the following Web pages:

• Frequently Asked Questions. This link opens the Symantec Store Customer Service page, which lists questions that our customers ask most frequently.
  
  See this page for questions about returns, rebates, product activation, download assistance, replacement CDs, purchasing a Symantec product (placing an order), finding out the status of an order, most commonly-seen error messages, and related subjects.

• Send a question to Symantec. This link opens the Symantec Store Customer Service page, which is powered by Digital River Customer Service. You can use this page to send an email to Symantec.

• Shipping questions. This link opens a document that answers questions about shipping Symantec products.

• Subscription questions. The following documents answer some of the most commonly asked subscription questions:
  The subscription update reminder appears to activate early
  Message: "LiveUpdate was unable to connect to the server and confirm your subscription status"
  What is the difference between a subscription renewal and a product upgrade?
  Entering the subscription key for your Symantec Norton 2003 product
  Entering the subscription key for your Symantec Norton 2002 product
  Entering the subscription key for your Symantec Norton 2001 product
  
  For other subscription questions, use the Subscription Troubleshooter, or go to the Support Web site. At the Support Web site, type the word "subscriptions" and your other search words in the "support documents" box.
  
  
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Document ID: 2002062108080756
Last Modified: 07/26/2004
Date Created: 06/21/2002
Product(s): Order Assistance

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