Symantec survey for Ghost compatibility with CD-R and CD-RW devices.

Please fill out this survey if you used Ghost to save an image file directly to a CD-R or CD-RW device.

Please do not fill out this survey if you used Ghost to save the image file to a hard drive or other media and then you copied the image file to the CDR/RW device.

Symantec will use this survey to help identify CD-R and CD-RW devices that customers often use with Ghost, and to identify problems that may be associated with specific devices.



Items with an asterisk * are required. Please see our Privacy Policy for more information.

	Name:
*	Email Address:
	Phone Number:

1. Did Ghost successfully write an image file to the CD-R or CD-RW device?

Yes - Ghost successfullly completed creating the image file No - Ghost did not successfully finish creating the image file No - Ghost did not get far enough to start creating the image No - Other reason (Fill in information below) Specify:

2. What type of computer do you have?

Other Click "Other" above and specify the make, model, and desktop or laptop:

3. What is the name of the manufacturer of the CD-R or CD-RW device?

Aopen Applied Innovations Hewlett-Packard JVC KME Micro Solutions LG Electronics Lite-On IT Corp Mitsumi MKE Phillips Plextor Ricoh Sanyo TEAC Yamaha Other (Fill in information below) Specify manufacturer name:

4. What is the model number?

Other Click "Other" above and specify the model number:

5. What interface does the CDR/RW device use?

SCSI ATAPI Other (Fill in information below) Specify:

6. What is the file name and date of the CD-R or CD-RW driver?

Other Click "Other" above and specify the name and date of the driver file:

7. What type of CD disc did you use?

Writeable Rewriteable Blue Silver Gold Manufacturer (Fill in information below) Specify:

8. When you run Ghost, which version of DOS is running?

PC-DOS MS-DOS None of the above

9. Which version of Ghost are you running?

Norton Ghost 2003 Norton Ghost 2002 Norton Ghost 2001 Symantec Ghost 7.5 Symantec Ghost 7.0 Symantec Ghost 6.5 Enterprise Edition Other ((Fill in information below) Specify:

10. When the imaging process stopped, what percentage was indicated on the progress bar?

Other Click "Other" above and type in the percentage:

If you encountered a problem, please describe it in the following box. Please include:
.What the problem looked like
.What screen Ghost was at when the problem happened
.The text of any error messages that you saw

Thank you for taking the time to fill out this survey. We appreciate your assistance.


Maintained by mms