STEP 1		Print this page
		We suggest that you print this page before you start. Expand each section by clicking the "+" before you print the page. PRINT Because you must return to this page after you restart the computer, add this page to Favorites.

STEP 2		Choose your operating system
		I use Windows 98 STEP 1   Start Windows with only Microsoft and Symantec programs and services running 1 Click Start > Run. 2 In the Run dialog box, type the following text, and then click OK.  msconfig 3 On the Startup tab, check any names that are in this list.    acctmgr  ccApp.exe If you see multiple checked entries of ccApp, uncheck all but one entry.  ccEvtMgr  ccProxy  ccPxySvc  ccRegVfy  ccSetmgr  csinject  Ghost Start Service  Ghost Start Tray App  IS Cfgwiz  ISSVC  NAV Cfgwiz  Nisum  NPFMonitor  Nprotect  SchedulingAgent  ScriptBlocking  SNDMon  Symantec Core LC  Symantec NetDriver Monitor  Symtray  URLLStck  Xtreamlok License 4  Click Apply and then click OK. 5 Click Restart. Note When you have completed your troubleshooting, restore your computer to its original settings. Go to STEP 2. STEP 2   Restore the computer to its original settings 1 Click Start > Run. 2 In the Run dialog box, type the following text, and then click OK. msconfig 3 Click Normal Startup.  4 Click OK. 5 Click Restart. I use Windows ME STEP 1   Start Windows with only Microsoft and Symantec programs and services running 1 Click Start > Run. 2 In the Run dialog box, type the following text, and then click OK.  msconfig 3 On the Startup tab, check any names that are in this list.    cctmgr  ccApp.exe If you see multiple checked entries of ccApp, uncheck all but one entry.  ccEvtMgr  ccProxy  ccPxySvc  ccRegVfy  ccSetmgr  csinject  Ghost Start Service  Ghost Start Tray App  IS Cfgwiz  ISSVC  NAV Cfgwiz  Nisum  NPFMonitor  Nprotect  SchedulingAgent  ScriptBlocking  SNDMon  Symantec Core LC  Symantec NetDriver Monitor  Symtray  URLLStck  Xtreamlok License   4 Only the names shown on this page should remain checked on the System Configuration Utility Static VXD tab. Any names that are now displayed on the Static VXD tab but are not in the list that follows should be unchecked.    Cshook  Savrt  Savrtpel  Symevnt  Symtdi  5 Click Apply and then click OK. 6 Click Restart. Note When you have completed your troubleshooting, restore your computer to its original settings. Go to STEP 2. STEP 2   Restore the computer to its original settings 1 Click Start > Run. 2 In the Run dialog box, type the following text, and then click OK. msconfig 3 Click Normal Startup. 4  Click OK. 5 Click Restart. I use Windows XP STEP 1   Start Windows with only Microsoft and Symantec programs and services running 1 Click Start > Run. 2 In the Run dialog box, type the following text, and then click OK. msconfig 3 On the General tab, click Selective Startup. 4 Uncheck Process SYSTEM.INI File, Process WIN.INI File, and Load Startup Items. Check Load System Services if it is not checked. 5 On the Startup tab, uncheck all of the files.  You will checkmark some of these files in the next step, but this is the easiest way to make sure that all of the right files are checked. 6 On the Startup tab, check any names that are in this list.    acctmgr  ccApp.exe If you see multiple checked entries of ccApp, uncheck all but one entry.  ccEvtMgr  ccProxy  ccPxySvc  ccRegVfy  ccSetmgr  csinject  Ghost Start Service  Ghost Start Tray App  IS Cfgwiz  ISSVC  NAV Cfgwiz  Nisum  NPFMonitor  Nprotect  SchedulingAgent  ScriptBlocking  SNDMon  Symantec Core LC  Symantec NetDriver Monitor  Symtray  URLLStck  Xtreamlok License 7 On the Services tab, check Hide all Microsoft Services. Then look at the names in the list. You need to compare them with the list of names that follow in this step. Only the names shown on this page should remain checked on the System Configuration Utility Services tab. Any names that are now displayed on the Services tab but are not in the list that follows should be unchecked.    Automatic LiveUpdate Scheduler  ccProxy  ccpwdsvc  ccSetmgr  COMHost  cryptsvc  eventlog  GearSecurity  GhostStartService  GoBack Polling Service  ISSVC  LiveUpdate  navapsvc  Norton AntiVirus AutoProtect Service  Norton AntiVirus Firewall Monitor Service  Norton Ghost  Norton Protection Center Service  Norton Unerase Protection  NPF Monitor  savscan  sbservice  schedule  ScriptBlocking Service  SNDsrvc  SPBBCSvc  Speed Disk Service  Symantec AVScan  Symantec SPBBCSvc  Symantec Core LC  Symantec Event Manager  Symantec Network Drivers Services  Symantec Network Proxy  Symantec Internet Security Password Validation  Symantec Password Validation Service  Symantec Settings Manager 8 Click Apply and then click OK. 9 Click Restart. Note When you have completed your troubleshooting, restore your computer to its original settings. Go to STEP 2. STEP 2   Restore the computer to its original settings 1 Click Start > Run. 2 Type the following and then click OK. msconfig 3 Click Normal Startup. 4 Click OK. 5 Click Restart. I use Windows Vista STEP 1   Start Windows with only Microsoft and Symantec programs and services running 1 Click Start button and then click All Programs > Accessories > Run. 2 In the Run dialog box, type the following text, and then click OK. msconfig 3 On the General tab, click Selective Startup. 4 Uncheck Load startup items.  Check Load system services if it is not checked. 5 On the Startup tab, uncheck all of the files.  You will checkmark some of these files in the next step, but this is the easiest way to make sure that all of the right files are checked. 6 On the Startup tab, check any names that are in this list.    acctmgr  ccApp.exe If you see multiple checked entries of ccApp, uncheck all but one entry.  Symantec Security Technologies To see the description of Startup item, expand the Command column.  ccEvtMgr  ccProxy  ccPxySvc  ccRegVfy  ccSetmgr  csinject  Ghost Start Service  Ghost Start Tray App  IS Cfgwiz  ISSVC  NAV Cfgwiz  Nisum  NPFMonitor  Nprotect  SchedulingAgent  ScriptBlocking  SNDMon  Symantec Core LC  Symantec NetDriver Monitor  Symtray  URLLStck  Xtreamlok License 7 On the Services tab, check Hide all Microsoft Services. Then look at the names in the list. You need to compare them with the list of names that follow in this step. Only the names shown on this page should remain checked on the System Configuration Utility Services tab. Any names that are now displayed on the Services tab but are not in the list that follows should be unchecked.    Automatic LiveUpdate Scheduler  ccProxy  ccpwdsvc  ccSetmgr  COMHost  cryptsvc  eventlog  GearSecurity  GhostStartService  GoBack Polling Service  ISSVC  LiveUpdate  navapsvc  Norton AntiVirus AutoProtect Service  Norton AntiVirus Firewall Monitor Service  Norton Ghost  Norton Protection Center Service  Norton Unerase Protection  NPF Monitor  savscan  sbservice  schedule  ScriptBlocking Service  SNDsrvc  SPBBCSvc  Speed Disk Service  Symantec AVScan  Symantec SPBBCSvc  Symantec Core LC  Symantec Event Manager  Symantec Network Drivers Services  Symantec Network Proxy  Symantec Internet Security Password Validation  Symantec Password Validation Service  Symantec Settings Manager 8 Click Apply and then click OK. 9 Click Restart. Note When you have completed your troubleshooting, restore your computer to its original settings. Go to STEP 2. STEP 2   Restore the computer to its original settings 1 Click Start button and then click All Programs > Accessories > Run. 2 Type the following text and then click OK. msconfig 3 Click Normal Startup. 4 Click Apply and then click OK. 5 Click Restart.

©1995 - 2010 Symantec Corporation