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Running a virus scan before installing your Norton product

STEP 1
   Print this page
   

We suggest that you print this page before you start. PRINT

STEP 2
   Download the Norton Security Scan
   
1
Download Norton Security Scan.  DOWNLOAD NOW 
2
Click Save.

Save the file on to your desktop.
3
Create a new folder in your C drive with the following folder name:

NSS
4
On the Desktop, double-click the NortonSecurityScan.exe file.
5
Click Run.
6
Click Browse, and then navigate to the following folder:

C:\NSS
7
Click Unzip.
8
Click OK.
STEP 3
   Run the Norton Security Scan
1
Start Windows Explorer.
2
Navigate to the following folder:

C:\NSS
3
Double-click the NSS.exe file.
4
Read the License Agreement, and then click I Agree to continue.
5
Click Full System Scan, and then click Start Scan.
6
Follow the prompts.
7
Once the scan finishes, restart the computer.
STEP 4
   Reinstall your Norton product

Choose the statement that best describes your situation:

I have the product on a CD

1
Insert the CD into the CD-ROM drive.
2
Click Install Product Name, where Product Name is the name of your Norton product.
3
Follow the on-screen instructions.

I downloaded the product from the Symantec Store and still have the installation file

4
Find the product installation file. Unless you saved it elsewhere, it is on the Windows desktop.
5
Double-click the installation file.
 Wait for the installation wizard to appear—it may take a minute or two.
6
Click Install Product Name, where Product Name is the name of your Norton product.
7
Follow the on-screen instructions.

I downloaded the product from the Symantec Store and no longer have the installation file

8
Go to the Symantec Store Order Status Web page.
9
Type in your order number and password to log on, and you will see your order information.
If you do not know your order number and password, you can look up your order using your email address.
10
On your Order Summary, click Start Download.
NOTE Note
  • If you purchased your product more than 60 days ago, you can click Buy Now to buy the Extended Download Service and download the product again.
  • If you purchased your product more than a year ago, you cannot download your product anymore. You can buy a new version of your product at a discounted price by purchasing an upgrade. Go to our Upgrades and Renewals page, then choose your product and version to see your upgrade options.

The product came pre-installed on my computer

Reinstall your Norton product from the back-up CD that came with your computer.

If you do not have the back-up CD or are not sure how to use it, please contact your computer manufacturer for help.

I downloaded the product from my Internet service provider (ISP)

11
Find the product installation file.
If you no longer have the installation file, download it again from your ISP.
12
Double-click the installation file.
 Wait for the installation wizard to appear—it may take a minute or two.
13
Click Install Product Name, where Product Name is the name of your Norton product.
14
Follow the on-screen instructions.

Document ID: 2007120100084939
Last Modified: 05/26/2009
Date Created: 11/30/2007
Product(s): TS_Gen