WelcomeProductsViruses & RisksSupportDownloadsStore
Home & Home Office
Symantec.com > Home & Home Office > Support > Knowledge Base


Error: "Install Error:10. The LiveUpdate install failed because LiveUpdate was not able to register one of its components . . ."

Back to previous solution

This solution requires that you use Internet Explorer. If this page is open in any other Web browser, open it in Internet Explorer.

 

STEP 1
   Print this page

We suggest that you print this page before you start.

Expand each section by clicking the "+" before you print the page. PRINT

Because you must return to this page after you restart the computer, add this page to Favorites.

STEP 2
  Choose your operating system
I use Windows 2000 

 
Warning Warning In the next steps you will edit the Windows registry. Back up the registry before you make any changes to it, because incorrect changes to the registry can result in permanent data loss or corrupted files. Delete only the specified registry key.
For instructions, read Backing up the Windows registry.

            
  Add permissions to Symantec registry keys
1
Click Start > Run.
2
In the Run dialog box, type the following text:
regedt32
3
Click OK.
4
When the Registry Editor opens, select the Window drop-down menu, and then click HKEY_LOCAL_MACHINE.
5
Select the Security drop-down menu, and then click Permissions.
6
For each entry under Name (except for the Administrator entry), select the entry, and under Permissions, make sure that Allow is checked.
7
Click Apply.
8
Click Advanced.
9
On the Permissions tab, confirm that the Administrators, SYSTEM, and CREATOR OWNER accounts have their permissions set to Full Control in the Permissions entries box.
10
Confirm that the option Inherit from parent the permission entries that apply to child objects. Include these with entries explicitly defined here is checked.
11
On the Owner tab, make sure that Administrators appears in the Current owner of this item box.
 If Administrators is not in the Current owner of this item box, then, under the Name section, click Administrators, and then check Replace owner on subcontainers and objects.
12
Click Apply.
13
Click OK.
14
Click OK.
15
Repeat steps 4-14 for the following keys:
 HKEY_CLASSES_ROOT
HKEY_CURRENT_USER
HKEY_USERS
16
Restart the computer.
I use Windows XP 

Warning Warning In the next steps you will edit the Windows registry. Back up the registry before you make any changes to it, because incorrect changes to the registry can result in permanent data loss or corrupted files. Delete only the specified registry key.
For instructions, read Backing up the Windows registry.

            
  Add permissions to Symantec registry keys
1
Click Start > Run.
2
In the Run dialog box, type the following text:
regedit
3
Click OK.
4
In the Registry Editor, navigate to the following key:
 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\navapsvc
5
Right-click the navapsvc key, and then click Permissions.
6
For each entry under Group or user names (except for the Administrator entry), select the entry, and under Permissions for Users, ensure that Allow is checked.
7
After all of the entries have been changed, click Apply.
8
Click Advanced.
9
On the Permissions tab, confirm that the Administrators, SYSTEM, and CREATOR OWNER accounts have their permissions set to Full Control in the Permissions entries box.
10
Confirm that the option Inherit from parent the permission entries that apply to child objects. Include these with entries explicitly defined here is checked.
11
On the Owner tab, make sure that Administrators appears in the Current owner of this item box.
 If Administrators is not in the Current owner of this item box, then, under the Name section, click Administrators, and then check Replace owner on subcontainers and objects
12
Click Apply.
13
Click OK.
14
Click OK.
15
Repeat steps 4-14 for the following keys:
 HKEY_CLASSES_ROOT
HKEY_CURRENT_USER
HKEY_USERS
16
Restart the computer.
STEP 3
  Download and install the latest version of LiveUpdate
Run a tool to install the latest version of LiveUpdate. RUN IT NOW

RATE THIS SOLUTION
Was this solution helpful to you?
Yes
No
If any information was unclear, or the information you were seeking was not provided, please let us know. Your feedback will help us improve this service.

NOTE: Comments entered here will NOT recieve a personal email response.

Document ID: 2006101721392513
Last Modified: 05/01/2008
Date Created: 10/17/2006
Product(s): LiveUpdate 2.6, LiveUpdate 2.7, LiveUpdate 3.0

Site Index · Legal Notices · Privacy Policy · · Contact Us · Global Sites · License Agreements
©1995 - 2009 Symantec Corporation