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Update virus definitions and run a scan in Safe mode

STEP 1
   Print this page
We suggest that you print this page before you start. PRINT
STEP 2
   Download and run Intelligent Updater
 Run a tool to update your virus definitions. RUN IT NOW
STEP 3
   Restart your computer in Safe mode and run a virus scan
   
1
Restart the computer.
2
As soon as the computer starts, tap the F8 key about once per second until you see the Windows Advanced Options menu. 
If you tap the F8 key too soon, some computers display a "keyboard error" message. If this happens, restart the computer and try again.
3
Use the arrow keys on the keyboard to select Safe mode, and then press Enter.

Log on as administrator if you have the option to do so.
4
At the next screen, click Yes.
5
Click Start > Run.
6
In the Run dialog box, type the following text:

navw32 /L
7
Click OK to start a virus scan.
8
If the scan detected a virus, follow the steps in the program threat alert to repair or remove the infection.
9
Restart the computer.

 

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Document ID: 2007071902321979
Last Modified: 05/01/2008
Date Created: 07/18/2007
Operating System(s): Windows XP Professional, Windows XP Home, Windows XP Tablet, Windows XP Media Center Edition, Windows Vista Home Basic (32 bit), Windows Vista Home Premium (32 bit), Windows Vista Business (32 bit), Windows Vista (64 bit), Windows Vista Ultimate (32 bit), Windows XP Media Edition, Windows Vista Premier (32 bit), Windows Vista Business (32 bit), Windows XP Home , Windows XP Professional
Product(s): Norton AntiVirus 2008 OEM, Norton AntiVirus 2008 Online, Norton AntiVirus 2008 Retail, Norton Internet Security 2008 OEM, Norton Internet Security 2008 Online, Norton Internet Security 2008 Retail