Note

If Norton AntiVirus detects a virus, worm or Trojan horse when you have this problem, then read the document Cannot download email or the same email is repeatedly downloaded after Norton AntiVirus email scanning detects a virus. This document only applies if you cannot receive email. If you cannot send email, then read Cannot send email with Norton AntiVirus email scanning enabled.

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STEP 1		Print this page
		We suggest that you print this page before you start. Expand each section by clicking the "+" before you actually print. PRINT

STEP 2		Update your Norton product
		Many problems have been fixed in the latest Norton product update. If you have Norton AntiVirus 2006 installed in Windows XP with a valid subscription, then you are eligible for the latest product update. Click the button to update your Norton program.  UPDATE NOW If you purchased your product through your Internet service provider (ISP), please be sure that you have the latest version available from your ISP. Run LiveUpdate to download and install the most recent updates. If you do not want to update your Norton product, go to the next step.

STEP 3		Run LiveUpdate
		Run a tool to start LiveUpdate. RUN IT NOW

STEP 4		Choose your Email program
		I have MS Outlook 2000 1 Open Outlook 2000. 2 On the Tools menu, click Options. 3 On the Mail Delivery tab, uncheck the Hang up when finished sending, receiving, or updating check box. 4 Click OK. 5 Close all running programs, and then restart the computer. 6 Resend email. I have MS Outlook XP 1 Open Outlook XP. 2 On the Tools menu, click Options. 3 On the Mail Setup tab, uncheck the Hang up when finished with a manual Send/Receive check box. 4 Click OK. 5 Close all running programs, and then restart the computer. 6 Resend email.   I have Outlook Express 5.0 or 6.0 1 Open Outlook Express. 2 On the Tools menu, click Options. 3 On the Connection tab, uncheck the Hang up after sending and receiving check box. 4 Click OK. 5 Close all running programs, and then restart the computer. 6 Resend email.

STEP 5		Remove Windows temporary files
		Run a tool to remove temporary files. RUN IT NOW