STEP 1		Print this page
		We suggest that you print this page before you start. PRINT  Because you must return to this page after you restart the computer, add this page to Favorites.

STEP 2		Disconnect from the Internet and change your Outlook settings
		1 Close your browser to disconnect from the Internet. 2 If you are using Microsoft Outlook or Outlook Express, then turn off the preview pane option, as follows:  In Microsoft Outlook, on the View menu, uncheck Preview Pane. In Outlook Express, on the View menu, click Layout, and then uncheck Show Preview Pane. 3 Exit any email programs that are open.

STEP 3		Disable Norton AntiVirus email scanning
		1 Start Norton AntiVirus.  If Norton AntiVirus is installed as part of Norton SystemWorks or Norton Internet Security, then start that program. 2 Click Options.  If you then see a menu, click Norton AntiVirus. 3 In the left pane, under Norton AntiVirus, click Email. 4 In the right pane, uncheck Scan incoming Email and Scan outgoing Email. 5 If you are prompted to verify that your email program is not running, then click OK. 6 Click OK.

STEP 4		Enable Auto-Protect
		1 On the Norton AntiVirus menu, click Options. 2 Click Auto-Protect. 3 In the right pane, check Start Auto-Protect when Windows starts up (recommended) and Enable Auto-Protect (recommended).  If both options are checked, then click OK, and then exit Norton AntiVirus. 4 Restart the computer.

STEP 5		Download and delete the infected email and then scan your computer
		1 Start your email program, and then download your email. If you have a great deal of unprocessed email, then this may take longer than usual. 2 Open the email program's Inbox, and then locate and delete the infected email message. 3 When you have finished processing your email, close the program, and then run a full system scan. 4 If Norton AntiVirus detects a virus, then allow Norton AntiVirus to repair the threat.  Make a note of the name of the infection and search the Symantec Security Response online database for the threat write-up. Follow the removal instructions to remove the threat. 5 When you are certain that your computer is virus-free, then go on to the next step.

STEP 6		Re-enable Norton AntiVirus email scanning
		1 Start Norton AntiVirus.  If Norton AntiVirus is installed as part of Norton SystemWorks or Norton Internet Security, then start that program. 2 Click Options.  If you then see a menu, click Norton AntiVirus. 3 In the left pane, under Norton AntiVirus, click Email. 4 In the right pane, check Scan incoming Email and Scan outgoing Email. 5 If you are prompted to verify that your email program is not running, then click OK. 6 Click OK.

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