Cannot repair, quarantine, or delete a virus found in the _RESTORE or System volume information folder

STEP 1
Print this page

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STEP 2
Find your operating system in the list below and follow the steps

I use Windows Me

STEP 3
Turn off System Restore

1
Close all programs.

2
On the Windows desktop, right-click My Computer, and then click Properties.

3
On the Performance tab, click File System.

4
On the Troubleshooting tab, check Disable System Restore, click OK, and then click Close.

5
Click Yes to restart the computer.
System Restore is turned off and the contents of the _RESTORE folder are purged when you restart the computer.

STEP 4
Update virus definitions and scan the computer again

1
Run LiveUpdate, and download the latest virus definitions.

2
Make sure that Norton AntiVirus is set to scan all files and all drives.
For instructions, read How to configure Norton AntiVirus to scan all files.

3
Scan the computer

STEP 5
Turn on System Restore

1
Close all programs.

2
On the Windows desktop, right-click My Computer, and then click Properties.

3
On the Performance tab, click File System.

4
On the Troubleshooting tab, uncheck Disable System Restore, click OK, and then click Close.

5
Click Yes to restart.

I use Windows XP

STEP 3
Turn off System Restore

1
Click Start > My Computer.

2
Click Properties.

3
On the System Restore tab, check Turn off System Restore.

4
Click Apply, and then click OK.

5
Restart the computer.

STEP 4
Update virus definitions and scan the computer again

1
Run LiveUpdate, and download the latest virus definitions.

2
Make sure that Norton AntiVirus is set to scan all files and all drives.
For instructions, read How to configure Norton AntiVirus to scan all files.

3
Scan the computer.

STEP 5
Turn on System Restore

1
Click Start > My Computer.

2
Click Properties.

3
On the System Restore tab, uncheck Turn off System Restore.

4
Click Apply, and then click OK.

5
Restart the computer.

References:
This document is also for Norton Virus Protection.

Document ID: 2000092513515106
Last Modified: 10/05/2006
Date Created: 09/25/2000
Operating System(s): Windows Me, Windows XP Home Edition, Windows XP Professional Edition
Product(s): Norton AntiVirus 2003, Norton AntiVirus 2003 Professional Edition, Norton AntiVirus 2004, Norton AntiVirus 2004 Professional, Norton AntiVirus 2005, Norton AntiVirus 2005 3 User License, Norton AntiVirus 2006, Norton Virus Protection