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Error: "A Norton Internet Security account with Supervisor access must be logged on . . ." when uninstalling Norton Internet Security

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STEP 1
  Before you begin
  • We suggest that you print this page before you start. PRINT

  • This document is for Norton products downloaded from your service provider. If you have a different product, or a product that was not downloaded from your service provider, please go to our main document and choose the product that you have. Then follow the steps in that document.

  • If you have more than one Norton product, be sure to get the product key, CD or installation file for each product that you want to reinstall before running the Norton Removal Tool.

STEP 2
  Save your Product Key

If you downloaded your product from your service provider, you do not need to get your product key.

After you run the Norton Removal Tool you will need your product installation file so that you can reinstall your product.

If you don't have your product installation file, contact your service provider and download the installation file. Once you have the installation file, continue with STEP 3 below.

STEP 3
  Download and run the Norton Removal Tool

Warning Warning The Norton Removal Tool uninstalls all Norton 2008/2007/2006/2005/2004/2003 products and Norton 360 from your computer. If you use ACT! or WinFAX, back up those databases before you proceed.

1
Download the Norton Removal Tool for your version of Windows.
 
 Save the file to the Windows desktop.

2
On the Windows desktop, double-click the Norton Removal Tool icon.
3
Follow the on-screen instructions.
 Your computer may be restarted more than once, and you may be asked to repeat some steps after the computer restarts.

 

 

 

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Document ID: 2007080716174339
Last Modified: 02/19/2009
Date Created: 08/07/2007
Product(s): General Tech Info

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