Situation:
The AutoFix Tool has found that Symantec software has been set to run in Compatibility Mode. (This is a special Windows® XP mode that allows you to run older software.)

Symantec software that is designed to run on Windows XP should not be set to run in Compatibility Mode, as will not function properly in that mode.

Solution:
To make sure that Symantec software is not set to run in Compatibility Mode and to fix this problem if it exists, you must edit the registry.

You can do this automatically or manually.


Fix this problem automatically


Click the button to let Symantec automatically fix this problem

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Fix this problem manually

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WARNING: In the next steps you will edit the Windows registry. We strongly recommend that you back up the registry before you make any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify only the registry keys that are specified. See How to back up the Windows registry for instructions.

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To edit the registry

1. Exit all programs.
2. On the Windows taskbar, click Start > Run.
3. In the Run dialog box, type the following:
   
   regedit
   
4. Click OK.
   
5. Go to the following registry key:
   
   HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers
   
   If this key does not exist, skip to step 8.
   
6. In the right pane, select any values that contain the words "Norton" or "Symantec" in the name. (See the picture that follows.)
   
7. For each one that you find, press Delete, and click Yes to confirm the deletion.
   
8. Go to the following registry key:
   
   HKEY_Local_Machine\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers.
   
   If this key does not exist, skip to step 11.
   
9. In the right pane, select any values that contain the words "Norton" or "Symantec" in the name. (See the picture that follows.)
   
10. For each one that you find, press Delete and click Yes to confirm the deletion.
    
11. Exit the Registry Editor.

Technical Information:
For more information on Windows XP's Compatibility Mode, see the Microsoft® Web page Using Program Compatibility Mode.