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Cannot expand sections in a Symantec Knowledge Base document

STEP 1
   Print this page

We suggest that you print this page before you start. PRINT

STEP 2
   Reset the Internet Explorer default security settings
1
Start Internet Explorer.
2
On the Tools menu, click Internet Options.
3
On the Security tab, under Select a Web content zone to specify its security settings, click the Internet icon.
4
Select one of the following depending on your situation: 
  • If the Default button appears dimmed, the default levels are already set. Go to STEP 3.

  • If the Default button does not appear dimmed, then click it and proceed with the remaining lines in this STEP.
5
Click OK.
6
Exit all Internet Explorer windows that are open, and then restart Internet Explorer.
7
Return to the Web page that did not open correctly, and try to open the sections. 
  • If the sections do not open, then go to STEP 3.
  • If the sections open, you have finished with this document.
STEP 3
   Download and install the Microsoft files
 I have Windows XP/2000

You need to reinstall Microsoft Windows Script. Click the link for installing Microsoft Windows Script 5.7 for your version of Windows:

In the Validation Required section, click Continue and follow the on-screen instructions.

 I have Windows 98/ME
1
Click Start > Run.
2
In the Run dialog box, type the following text:
 
regsvr32 C:\windows\system\jscript.dll
3
Click OK.
 A message indicated whether the command succeeded or failed.
 If the command failed, verify that you typed the command correctly.
4
Click OK.

 

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Document ID: 2004021013283139
Last Modified: 10/16/2007
Date Created: 02/10/2004
Operating System(s): Windows 98, Windows Me, Windows 2000, Window XP
Product(s): TS_GEN