STEP 1		Print this page
		We suggest that you print this page before you start. PRINT Because you must return to this page after you restart the computer, add this page to Favorites.

STEP 2		Edit the registry to prevent extra programs from starting when Windows loads
		Warning In the next steps you will edit the Windows registry. Back up the registry before you make any changes to it, because incorrect changes to the registry can result in permanent data loss or corrupted files. Delete only the specified registry key. For instructions, read Backing up the Windows registry. 1 Close all open programs. 2 Click Start > Run. 3 In the Run dialog box, type the following text: regedit 4 Click OK. 5 When the Registry Editor opens, navigate to the following key:  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run 6  In the right pane is a list of the programs that start when Windows loads. You must edit all of these entries EXCEPT the "(Default)" entry.  Double-click the first entry on this list. 7 In the Edit String dialog box, click Value Data field. 8 Press Home on your Keyboard to move the cursor to the front of this field. 9 Type  the following text at the beginning of the text in the "Value Data" field: rem 10 Press Spacebar. 11 Click OK. 12 Repeat lines 7 - 12 to edit all entries in the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run registry key. (except for Default) 13 Repeat lines 6 - 13 for editing the following registry keys:  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnceEx  HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnceEx 14  Exit the Registry Editor.

STEP 3		Remove all items from the Windows Startup folders
		1 Click Start > Programs > Accessories > Windows Explorer. 2 Browse to the following folder:  C:\WINNT\Temp\ 3 Click Edit > Select All. 4 Press the Delete key on your keyboard. 5 Click Yes. 6 In the right pane, right-click and select New > folder. 7 Type the following text: All_users_startup 8 Press Enter. 9 In the right pane, right-click and select New > folder. 10 Type the following text: username_startup  Where username is the user that you are currently logged in as. For example, if your login is Bill, you would name this folder Bill_startup. 11 Press Enter. 12 In the left pane of the windows explorer,  browse to the following folder:  C:\Documents and Settings\All Users\Start Menu\Programs\Startup 13 Left-click once in the right pane. 14 Click Edit > Select All. 15 Click Edit > Cut. 16 Browse back to the following folder:  C:\WINNT\Temp\All_users_startup\ 17 Right-Click in the right pane and select Paste. 18 Repeat lines 12 - 17. Only this time cut the items from your C:\Documents and Settings\username\Start Menu\Programs\Startup folder, where username is the user you are currently logged in as, and then paste them into the username_startup folder that you created in line 11. 19 Restart your computer.

STEP 4		Close any running programs
		1 On your keyboard press Ctrl+Alt+Delete. 2 On the Windows Security dialog box, click the Task Manager button. 3 On the Processes tab, verify that the only processes that appear are from this list:   csrss.exe  explorer.exe  lsass.exe  msiexec.exe  mstask.exe  regsvc.exe  services.ece  smss.exe  spoolsv.exe  svchost.exe  system  system Idle Process  winlogon.exe  taskmgr.exe 4 If there is something listed in the Windows Task Manager list on the Processes tab that does not appear in the above list select it, then press the End Process button, and then click Yes to end this extra process. Note You have now clean booted your Windows 2000 computer. You may perform any troubleshooting steps as directed in other documents or a support agent.

STEP 5		Reset your original computer settings
		1 Follow the lines in the STEP 2 above. This time, remove the "rem" from the registry values. 2 Follow the lines in the STEP 3 above. This time, copy the shortcuts from your C:\WINNT\Temp\All_users_startup folder back to your C:\Documents and Settings\All Users\Start Menu\Programs\Startup folder.

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