How to uninstall Norton AntiVirus 2000/2001/2002

Situation:
You want to know how to uninstall Norton AntiVirus 2000/2001/2002.

Solution:

Before you begin:

This document does not apply to Norton AntiVirus 2003 or Norton AntiVirus for Macintosh. See "To uninstall other versions of NAV" in References for these products.
This document does not apply to Norton AntiVirus Corporate Edition or Symantec AntiVirus Corporate Edition..
Manual uninstallation should be tried only if all other methods fail.

Uninstall NAV by using the Control Panel or from the Program list menu. If you cannot uninstall in the recommended ways, then you can use the Rnav2003.exe removal utility.

To uninstall Norton AntiVirus by using the Control Panel

Windows 95/98/Me/NT

Click Start > Settings >Control Panel.
Double-click Add/Remove Programs.
Click the Install/Uninstall tab for Windows 95/98/Me/NT.
Click Norton AntiVirus in the list of installed programs, and then click Add/ (Remove in Windows 2000/XP.)
Follow the on-screen prompts, and then click Yes or "Yes to all" as needed.

Windows 2000/XP

Click Start > Settings > Control Panel.
Click Add/Remove Programs.
Click Norton AntiVirus in the list of currently installed programs, and then click Remove.
Follow the on-screen prompts, and then click Yes or "Yes to all" as needed.

To uninstall Norton AntiVirus from the Program list

Click Start > Programs > Norton AntiVirus, and then click Uninstall Norton AntiVirus.
Follow the on-screen prompts, and then click Yes or "Yes to all" as needed.

To uninstall Norton AntiVirus by using the Rnav2003.exe removal utility

Only use this if you cannot uninstall Norton AntiVirus through Add/Remove Programs. Uninstalling Norton AntiVirus through Windows does a more thorough job of removing the program.
Follow the instructions in How to uninstall Norton AntiVirus using the Rnav2003.exe removal utility to download and run the Rnav2003.exe removal utility. The Rnav2003.exe removal utility is attached under step 1 in the "To download and run Rnav2003.exe" section of that document.
Rnav2003.exe cannot remove NAV if it is installed as a part of Norton SystemWorks or Norton Internet Security. If Norton AntiVirus was installed as part of:
- Norton SystemWorks: Uninstall Norton SystemWorks first, then run the Rnav2003.exe removal utility.
- Norton Internet Security: Uninstall Norton Internet Security first, then run the Rnav2003.exe removal utility.

To uninstall Norton AntiVirus manually
If you cannot uninstall Norton AntiVirus using the previous methods, then you must uninstall Norton AntiVirus manually. See "To uninstall Norton AntiVirus manually" in References for the document for your product.

References:
To uninstall other versions of Norton AntiVirus

Norton AntiVirus 2003: How to uninstall Norton AntiVirus 2003 or Norton AntiVirus 2003 Professional Edition.
Norton AV Corporate Edition: How to uninstall Norton AntiVirus Corporate Edition 7.5 and 7.6 Server for Windows NT/2000/XP manually
Symantec AV Corporate Edition: How to manually uninstall Symantec AntiVirus Corporate Edition 8.x Client on Windows NT/2000/XP
Macintosh: See the document that applies to your version of Norton AntiVirus:
- Norton AntiVirus for Mac version 5,6 or 7: How to Uninstall or remove Norton AntiVirus for Macintosh
- Norton AntiVirus for Mac version 8: How to manually uninstall Norton AntiVirus for Macintosh 8.0

To uninstall Norton AntiVirus manually
Do this only as a last resort. See the document for your version and operating system.

Document ID: 2001045512474266
Last Modified: 03/06/2006
Date Created: 06/19/2001
Operating System(s): Windows 95, Windows NT 4.0, Windows 98, Windows 2000, Windows Me, Windows 95B, Windows XP
Product(s): Norton AntiVirus 2002, Norton AntiVirus 2002 Professional Edition