Situation:
You want to uninstall Norton SystemWorks 2000 (version 3) or 2001 (version 4) manually, or a technician has advised you that you need to uninstall it manually.

Solution:
This document outlines the comprehensive manual method for uninstalling Norton SystemWorks (NSW) 2000 or 2001 from a Windows 9x or Windows Me system. For other, easier methods of uninstalling Norton SystemWorks, see the document How to uninstall previous versions of Norton products.

NOTE: If you are having problems installing Norton SystemWorks 2002, then see the document How to use the Norton SystemWorks cleanup utility (SymClean) before using this document.

If you are trying to uninstall Norton SystemWorks 2001 manually from Windows NT or Windows 2000, then see the document How to manually uninstall Norton SystemWorks 2001 from Windows NT/2000.

If you are uninstalling Norton SystemWorks 2002 manually, then see the document appropriate for your operating system:

• How to uninstall Norton SystemWorks 2002 or 2003 manually from Windows 98/Me
• How to uninstall Norton SystemWorks 2002 or 2003 manually from Windows 2000/NT
• How to uninstall Norton SystemWorks 2002 or 2003 manually from Windows XP

NOTES:

• Unless specifically mentioned, Windows refers to Windows 95, Windows 98, and Windows Me.
• Disable Script Blocking in Norton AntiVirus before proceeding with the manual uninstallation. For instructions to disable Script Blocking, see the document How to disable Script Blocking manually.
• This document assumes that Windows is installed in the C:\Windows folder. If your installation of Windows is different, then substitute the appropriate folder name where necessary.
• This procedure will take 30 minutes to 1 hour.

Use this method as a last resort. It involves manually deleting files and editing the Windows registry.

NOTE: Different versions of NSW contain different components, and NSW installs different components based on the version of Windows to which you are installing. In addition, you may not have installed all of the NSW components. If you do not see some of the items, then proceed to the next step.


Start Windows in Safe mode

You should take the additional precaution of starting Windows in Safe mode to minimize the possibility of conflicts with other programs that may be running when Windows is started normally.

To start Windows in Safe mode:

• Windows 95: When you see the message "Starting Windows 95," press F8. Choose Safe mode from the Windows 95 Startup Menu that appears.
• Windows 98/Me: As the computer restarts, press and hold the Ctrl key. Choose Safe mode from the Startup Menu that appears.

NOTE: Safe mode uses the default Windows VGA and mouse drivers. While in Safe mode, peripheral devices, such as CD-ROM drives, printers, network, and sound cards may not be available.


Part 1 - Remove the NSW shortcuts

Remove NSW shortcut icon from Desktop:
Right-click the Norton SystemWorks icon, and then click Delete.

Remove NSW programs from the Start menu:

1. Right-click Start, and then click Open. The Start Menu window appears.
2. Right-click the Norton SystemWorks shortcut, and then click Delete.
3. Double-click the Programs folder.
4. Right-click the Norton SystemWorks folder, and then click Delete.

Remove NSW from the StartUp folder:

1. In the Programs window, double-click the StartUp folder.
2. Right-click Norton System Doctor, if it exists, and then click Delete.
3. Repeat this for Norton Speed Start and CleanSweep Smart Sweep\Internet Sweep (if they exist).
4. Close the Start Menu window.

Part 2 - Purge files from the Norton Protected Recycle Bin and disable it

If there are files in the Recycle Bin that you want to recover, then do so now; otherwise, proceed with the following steps:

1. Right-click the Recycle Bin, and then click Properties. The Recycle Bin Properties window opens.
2. Click the Recycle Bin tab, and verify that the text in the Title box is "Recycle Bin." If not, then change the text to "Recycle Bin."
3. Click the Norton Protection tab, and then click the "Remove Norton Protection" button. The Remove Norton Protection window opens.
4. Check "Also Empty Protected Files."
5. Click OK to close the Remove Norton Protection window, click Apply, and then click OK to close the Recycle Bin Properties window.

Part 3 - Create a backup of the registry

The Windows registry is a database that contains important configuration information for the computer's hardware and software. Any mistakes made while editing the registry can have undesirable results.

To backup the registry:

1. Click Start, and then click Run. The Run dialog box appears.
2. Type regedit and then click OK. The Registry Editor opens. It is divided into two panes: the key pane on the left and the value pane on the right.
3. Click the Registry menu, and then click Export Registry File.
4. In the "Save in" dialog box, select "My Documents."
5. In the File name box, type oldreg.reg and then press Enter.

If you later need to restore the registry to its "pre-uninstall" state, then simply double-click the Oldreg.reg icon in the My Documents folder.


Part 4 - Remove the NSW VxD registry keys

1. Navigate to the following keys in the Registry Editor, and then delete them:
   
   HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VxD\CSHOOK
   HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VxD\NAVAP
   HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VxD\Spdstart
   
2. If you do not have any other Symantec programs installed, then delete the following key:
   
   HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VxD\SYMEVNT

Part 5 - Remove the NSW software registry keys

1. If you do not have any other Symantec products installed, then delete the following key. Otherwise proceed to step 2.
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Symantec
   
2. If you have other Symantec software installed, then delete the following keys only:
   
   HKEY_LOCAL_MACHINE\Software\Symantec\Fast & Safe
   HKEY_LOCAL_MACHINE\Software\Symantec\Norton 2000
   HKEY_LOCAL_MACHINE\Software\Symantec\Norton AntiVirus
   HKEY_LOCAL_MACHINE\Software\Symantec\Norton CleanSweep
   HKEY_LOCAL_MACHINE\Software\Symantec\Norton CleanSweep Deluxe
   HKEY_LOCAL_MACHINE\Software\Symantec\Norton CrashGuard
   HKEY_LOCAL_MACHINE\Software\Symantec\Norton Ghost
   HKEY_LOCAL_MACHINE\Software\Symantec\Norton Rescue
   HKEY_LOCAL_MACHINE\Software\Symantec\Norton SystemWorks
   HKEY_LOCAL_MACHINE\Software\Symantec\Norton Utilities
   HKEY_LOCAL_MACHINE\Software\Symantec\Norton Web Services
   HKEY_LOCAL_MACHINE\Software\Symantec\Safe
   HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Scriptblocking
   HKEY_LOCAL_MACHINE\Software\Symantec\Speed Disk Unmovable Files
   HKEY_LOCAL_MACHINE\Software\Symantec\SymTray

Part 6 - Remove the Run and RunServices values

1. Navigate to the following key:
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
   
2. Delete the following values from the pane on the right:
   
   Norton Auto-Protect
   Norton CrashGuard Monitor
   Nprotect
   Norton eMail Protect
   NAV Defalert
   ScriptBlocking
   
3. Navigate to the following key:
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run-
   
   If this key does not exist, then skip to step 5.
4. Delete any of the values listed in step 2 that appear.
5. Navigate to the following key:
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunServices
   
6. Delete the following values from the pane on the right:
   
   CSINJECT.EXE
   NPROTECT
   SymTray - Norton SystemWorks
   
7. Navigate to the following key:
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunServices-
   
   If this key does not exist, then skip to step 9.
8. Delete any of the values listed in step 6 that appear.
9. Navigate to the following keys in the Registry Editor, and then delete them:
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Norton SystemWorks Uninstaller
   HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\Norton Rescue
   
10. If you do not have any other Symantec products installed, then you may delete the following keys:
    
    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\LiveAdvisor
    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\LiveUpdate
    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\LiveUpdate 1.6
    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\LiveReg

Part 7 - Remove the InstalledApps values

NOTE: If you deleted the Symantec folder in Part 5, then proceed to Part 8.

1. Navigate to the following key:
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\InstalledApps
   
2. Delete the following values from the pane on the right:
   
   AVENGEDEFS
   NAV
   NAV95
   Norton 2000
   Norton CleanSweep
   Norton Ghost
   Norton Rescue
   Norton SystemWorks
   Norton Utilities
   Norton Web Services
   Norton CrashGuard

Part 8 - Remove the Norton AntiVirus registry key

Delete the following key:

HKEY_CLASSES_ROOT\CLSID\{067DF822-EAB6-11cf-B56E-00A0244D5087}


Part 9 - Restore the Norton Protection Recycle Bin registry key

1. Navigate to the following key:
   
   HKEY_CLASSES_ROOT\CLSID\{645FF040-5081-101B-9F08-00AA002F954E}
   
2. Double-click the (Default) value in the pane on the right. The Edit String window opens.
3. Type recycle bin and then press Enter.
4. Navigate to the following key:
   
   HKEY_CLASSES_ROOT\CLSID\{645FF040-5081-101B-9F08-00AA002F954E}\DefaultIcon
   
5. Double-click the (Default) value in the pane on the right. The Edit String window opens.
6. Type the following, and then press Enter:
   
   C:\WINDOWS\system\shell32.dll,31
   
7. Double-click the Empty value in the pane on the right. The Edit String window opens.
8. Type the following, and then press Enter:
   
   C:\WINDOWS\system\shell32.dll,31
   
9. Double-click the Full value in the pane on the right. The Edit String window opens.
10. Type the following, and then press Enter:
    
    C:\WINDOWS\system\shell32.dll,32
    
11. Delete the following key:
    
    HKEY_CLASSES_ROOT\CLSID\{645FF040-5081-101B-9F08-00AA002F954E}\Shell

Part 10 - Remove the Norton WipeInfo registry keys

1. Delete the following keys:
   
   HKEY_CLASSES_ROOT\CLSID\{30424D42-5946-11D2-B8E5-006097C9C6FF}
   HKEY_CLASSES_ROOT\CLSID\{7B68E304-73D7-11D2-b8E6-006097C9C6FF}
   
2. Close the Registry Editor.

Part 11 - Configure Windows Explorer to show all files

Before proceeding with step 12, you must configure Explorer to show all files and full file names. To do so, follow the steps for your operating system:

Windows 95

1. Click Start, point to Programs, and click Windows Explorer.
2. Click the View menu, and then click Options.
3. Click "Show All Files."
4. Uncheck "Hide MS-DOS file extensions."
5. Click OK.

Windows 98

1. Click Start, point to Programs, and then click Windows Explorer.
2. Click the View menu, and then click Folder Options.
3. Click the View tab.
4. Click "Show All Files."
5. Uncheck "Hide file extensions of known file types."
6. Click OK.

Windows Me

1. Click Start, point to Programs, point to Accessories, and then click Windows Explorer.
2. Click the Tools menu, and then click Folder Options.
3. Click the View tab.
4. Click "Show hidden files and folders."
5. Uncheck "Hide protected operating system files."
6. Uncheck "Hide file extensions of known file types."
7. Click OK.

To reset Explorer to its default settings, simply follow the directions again, undoing the changes made.


Part 12 - Remove the NSW files and folders

NOTE: Depending upon your version of NSW and your version of Windows, some files and folders listed may not exist on your system.

1. If you installed NSW to a location other than the default, then you must delete those folders. Otherwise, delete the following default folders:
   
   C:\Program Files\Norton SystemWorks
   C:\Program Files\Norton Web Services
   
2. If you have no other Symantec products on the computer, then you may delete the following folders:
   
   C:\Program Files\Symantec
   C:\Program Files\Common Files\Symantec Shared
   C:\Windows\Application Data\Symantec
   C:\Windows\All Users\Application Data\Symantec
   C:\Windows\Profiles\All Users\Application Data\Symantec
   
3. Navigate to the root of the C drive.
4. The following files are backups of your Autoexec.bat and Config.sys files made at the time you installed Norton SystemWorks. Delete them only if you are sure you do not need them.
   
   Autoexec.ns0
   Config.ns0
   
   NOTE: If you installed or attempted to install Norton SystemWorks more than once, then you may find the same files ending in a number other than 0. You may find the same files ending in .ns1, .ns2, and so forth (the higher the number, the more recent the backup). If so, then delete them as well.
   
5. Navigate to the following folder:
   
   C:\Windows
   
6. The following files are backups of your registry made at the time you installed Norton SystemWorks. Delete them only if you are sure that you do not need them.
   
   System.ns0
   System.nu5
   User.ns0
   User.nu5
   
   NOTE: If you installed or attempted to install Norton SystemWorks more than once, then you may find the same files ending in a number other than 0 (the higher the number, the more recent the backup). If so, then delete them as well.
   
7. Delete the following files:
   
   Navinst.log
   NavUStub.exe
   Ncsinst.log
   Nlogos.sys
   Nlogow.sys
   Norton CleanSweep.log
   Norton Rescue.log
   Norton SystemWorks.log
   Norton Utilities.log
   Nsuninst.exe (for Netscape 7.0 users, do not delete this file)
   Nuinst.log
   Rscinst.log
   Syminst.log
   
8. Navigate to the following folder:
   
   C:\Windows\SendTo
   
9. Delete the following files:
   
   Norton WipeInfo
   Norton WipeInfo - Slack Space Only
   
10. Close the Windows Explorer.
11. Right-click the Recycle Bin, and then click Empty Recycle Bin. Click Yes when prompted to confirm the deletion.

Part 13 - Restart the computer

1. Click Start, and then click Shut Down. The Shut Down Windows window opens.
2. Click Restart or Restart the computer, and then click Yes or OK.

This concludes the manual uninstallation procedure for NSW.

For specific technical questions about NSW, visit the Symantec Web site: http://service.symantec.com
For telephone support, please call one of the following numbers:

• PriorityCare 800 Support: (800) 927-3995 (Charged on a per-incident basis. U.S. and Canada only)
• PriorityCare 900 Support: (900) 646-0033 (Charged on a per-minute basis. U.S. and Canada only)