Error: "Virus scan failed: Code 0x000003EE" when installing a 2007 Norton product


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STEP 1
  Print this page

We suggest that you print this page before you start. PRINT

STEP 2
  Skip the Pre-Install scan and reinstall your Norton product
1
Do one of the following: 
 
  • If you install from a CD, insert the CD into the CD-ROM drive.
  • If you have downloaded your copy of the Norton product, double-click the file that you downloaded.
  • If your product was provided by your Internet Service Provider (ISP), download the product again.
2
In the opening panel, click Install Product Name, where Product Name is the name of your Norton product. 
3
Read the License Agreement, type your Product Key if prompted, and then click I Agree.
 If you do not accept the License Agreement, you cannot continue the installation.
4
In the Installation Options panel, review the options, and then click Next.
5
In the Pre-Install Scan panel, click Skip Scan.
Follow the on-screen instructions.
STEP 3
  Run LiveUpdate
Run a tool to start LiveUpdate. RUN IT NOW
STEP 4
  Run a full system scan
1
Start Norton AntiVirus.
 If Norton AntiVirus is installed as a part of Norton Internet Security or Norton SystemWorks, then start that program.
2
Select one of the following depending on your situation:
 
  • If you have Norton AntiVirus 2007, on the Norton AntiVirus tab, click Tasks & Scans.
  • If you have Norton Internet Security 2007, on the Norton Internet Security tab, click Tasks & Scans.
  • If you have Norton SystemWorks 2007, on the Norton AntiVirus tab, click Tasks & Scans.

 

3
Click Run a Scan, and then click Run Full System Scan.
 Allow the scan to run. If a problem is found, you will see a link to more information.

Document ID: 2006091818463113
Last Modified: 04/09/2008
Date Created: 09/18/2006
Product(s): Norton AntiVirus 2007, Norton Internet Security 2007, Norton SystemWorks 2007
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