Error: "Virus scan failed: Code 0x000003EE" when installing a 2007 Norton product
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Print this page |
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We suggest that you print this page before you start. PRINT |
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Skip the Pre-Install scan and reinstall your Norton product |
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- 1
- Do one of the following:
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- If you install from a CD, insert the CD into the CD-ROM drive.
- If you have downloaded your copy of the Norton product, double-click the file that you downloaded.
- If your product was provided by your Internet Service Provider (ISP), download the product again.
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- 2
- In the opening panel, click Install Product Name, where Product Name is the name of your Norton product.
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- Read the License Agreement, type your Product Key if prompted, and then click I Agree.
- If you do not accept the License Agreement, you cannot continue the installation.
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- In the Installation Options panel, review the options, and then click Next.
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- In the Pre-Install Scan panel, click Skip Scan.
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- Follow the on-screen instructions.
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Run LiveUpdate |
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Run a tool to start LiveUpdate. RUN IT NOW |
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Run a full system scan |
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- 1
- Start Norton AntiVirus.
- If Norton AntiVirus is installed as a part of Norton Internet Security or Norton SystemWorks, then start that program.
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- 2
- Select one of the following depending on your situation:
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- If you have Norton AntiVirus 2007, on the Norton AntiVirus tab, click Tasks & Scans.
- If you have Norton Internet Security 2007, on the Norton Internet Security tab, click Tasks & Scans.
- If you have Norton SystemWorks 2007, on the Norton AntiVirus tab, click Tasks & Scans.
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- 3
- Click Run a Scan, and then click Run Full System Scan.
- Allow the scan to run. If a problem is found, you will see a link to more information.
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Document ID: 2006091818463113
Last Modified: 04/09/2008
Date Created: 09/18/2006
Product(s): Norton AntiVirus 2007, Norton Internet Security 2007, Norton SystemWorks 2007