This solution requires that you use Internet Explorer. If this page is open in any other Web browser, open it in Internet Explorer.

 

STEP 1		Print this page
		We recommend that you print this page before you start. Expand each section by clicking the "+" before you actually print. PRINT

STEP 2		Update your Norton Product
		Many problems have been fixed in the latest Norton product update. If you have a valid subscription, then you are eligible for the latest product update. Click the button to update your Norton program. UPDATE NOW If you purchased your product through your internet service provider (ISP), please be sure that you have the latest version available from your ISP. Run LiveUpdate to download and install the most recent updates. If you do not want to update your Norton product, go to the next step.

STEP 3		Delete Temporary files
		Run a tool to remove temporary files. RUN IT NOW

STEP 4		Download and run the Norton Removal Tool
		Warning The Norton Removal Tool uninstalls all Norton 2008/2007/2006/2005/2004/2003 products and Norton 360 from your computer. Before you continue, make sure that you have the installation CDs or downloaded installation files for any Norton products that you want to reinstall. Also, if you use ACT! or WinFAX, back up those databases and uninstall those products. 1 Download the Norton Removal Tool for your version of Windows.   I use Windows Vista/XP/2000. DOWNLOAD   I use Windows Me/98. DOWNLOAD  Save the file to the Windows desktop. 2 On the Windows desktop, double-click the Norton Removal tool icon. 3 Follow the on-screen instructions.  Your computer may be restarted more than once, and you may be asked to repeat some steps after the computer restarts.

©1995 - 2012 Symantec Corporation