LU1812 Hotfix Tool does not complete

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LU1812 Hotfix Tool does not complete

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STEP 1
Print this page

We suggest that you print this page before you start. PRINT

STEP 2

1: Click Start > Run.

2

In the Run dialog box, type the following text:

regsvr32 %windir%\system32\msxml3.dll

3: Click OK.

4

Do one of the following depending on the message that you see:

If you see the message "DllRegisterServer in C:\Windows\system32\msxml3.dll succeeded," go to Step 4.
If you see the message "LoadLibrary("C:\Windows\system32\msxml3.dll") failed..." go to Step 3.

STEP 3
Reinstall MSXML 3.0

To download and install MSXML 3.0, read the Microsoft document, Microsoft XML Parser (MSXML) 3.0 Service Pack 7 (SP7).

STEP 4
Run LiveUpdate

Run a tool to start LiveUpdate. RUN IT NOW

If you still receive the LU1812 error, go to Step 5.

STEP 5
Run the Hotfix tool

Run a tool to find out if Symantec has released a hotfix for the update that failed to install.
RUN IT NOW

If the hotfix is not availabe, wait two weeks and then run the tool once again. In most cases, Symantec will release a hotfix within that time. Keep in mind that Automatic LiveUpdate will continue to download critical security updates while you are waiting, so you are still protected during this time. If a hotfix is still not available in two weeks, then click the "What if this didn't work?" link at the bottom of this article.

What if this didn't work?

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Document ID: 2007111323221613
Last Modified: 04/14/2008
Date Created: 11/13/2007
Product(s): LiveUpdate 2.5, LiveUpdate 2.6, LiveUpdate 2.7, LiveUpdate 3.0, LiveUpdate 3.1, LiveUpdate 3.2