This solution requires that you use Internet Explorer. If this page is open in any other Web browser, open it in Internet Explorer.

STEP 1		Print this page
		We suggest that you print this page before you start.   Expand each section by clicking the "+" before you print the page. PRINT  Because you must return to this page after you restart the computer, add this page to Favorites.

STEP 2		Restart your computer
		Restart your computer and go to the next section of this document.

STEP 3		Delete Windows Temp files
		Run a tool to remove temporary files. RUN IT NOW

STEP 4		Close all programs
		1  Close any programs that you see on the screen by clicking the X in the upper-right corner of the window. 2  Close all programs that are running minimized on the Windows taskbar (the bar, usually at the bottom of your screen, that contains the Start button). To do this, right-click a minimized program, and then click Close or Exit.

STEP 5		Reinstall your Norton products
		Choose the statement that best describes your situation: I have the product on a CD 1 Insert the CD into the CD-ROM drive. 2 Click Install Product Name, where Product Name is the name of your Norton product. 3 Follow the on-screen instructions. I downloaded the product from the Symantec Store and still have the installation file 1 Find the product installation file. Unless you saved it elsewhere, it is on the Windows desktop. 2 Double-click the installation file.  Wait for the installation wizard to appear—it may take a minute or two. 3 Click Install Product Name, where Product Name is the name of your Norton product. 4 Follow the on-screen instructions. I downloaded the product from the Symantec Store and no longer have the installation file 1 Go to the Symantec Store Order Status Web page. 2 Type in your order number and password to log on, and you will see your order information. If you do not know your order number and password, you can look up your order using your email address. 3 On your Order Summary, click Start Download. Note If you purchased your product more than 60 days ago, you can click Buy Now to buy the Extended Download Service and download the product again. If you purchased your product more than a year ago, you cannot download your product anymore. You can buy a new version of your product at a discounted price by purchasing an upgrade. Go to our Upgrades and Renewals page, then choose your product and version to see your upgrade options. The product came pre-installed on my computer Reinstall your Norton product from the back-up CD that came with your computer. If you do not have the back-up CD or are not sure how to use it, please contact your computer manufacturer for help. I downloaded the product from my Internet service provider (ISP) 1 Find the product installation file. If you no longer have the installation file, download it again from your ISP. 2 Double-click the installation file.  Wait for the installation wizard to appear—it may take a minute or two. 3 Click Install Product Name, where Product Name is the name of your Norton product. 4 Follow the on-screen instructions.

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