Situation:
You have lengthy Internet operations in your environment that cause LiveUpdate to time out during file downloads. For example, you have proxies and firewalls that cache files and scan them before passing the downloads into the environment.

NOTE: The information on this page is for enterprise customers who run LiveUpdate on a network.

Solution:
In LiveUpdate 2.5 and later, you can configure HTTP time-out values. The default time-out value is 30 seconds.

To adjust this setting, you must edit the Settings.LiveUpdate file.

NOTE: You must edit the unnumbered Settings.LiveUpdate file, not any that begin with a number. By default, the Settings.LiveUpdate file is set to read-only; you must change that before you can edit the file.) This file is in the ...\All Users\Application Data\Symantec\LiveUpdate folder.

The following settings must be changed:

PREFERENCES\INTERNET_CONNECT_TIMEOUT=<value in seconds>
PREFERENCES\INTERNET_READ_DATA_TIMEOUT=<value in seconds>

The following is an example of how this setting would appear for a 30-second time-out value:

PREFERENCES\INTERNET_CONNECT_TIMEOUT=30
PREFERENCES\INTERNET_READ_DATA_TIMEOUT=30

References:

Title: 'New features of LiveUpdate 2.5'
Document ID: 2004072307572413
> Web URL: http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/2004072307572413?Open&src=w

Document ID: 2004081310440013
Last Modified: 08/08/2006
Date Created: 08/13/2004
Product(s): LiveUpdate 2.5, LiveUpdate 2.6