Error: "LU1835: Connection to the LiveUpdate server failed"
This message is displayed when there was a problem with the connection to the LiveUpdate server.
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Wait for at least four hours |
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- 1
- Please wait for at least four hours or overnight.
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- 2
- Run LiveUpdate again.
If you still see the LU1835 message, go on to STEP 2. | |
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Do you have any firewall installed? |
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I have Norton Internet Security or Norton Personal Firewall |
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Reinstall LiveUpdate |
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To fix the problem, you need to reinstall LiveUpdate. Run a tool to install the latest version of LiveUpdate. RUN IT NOW
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I have a firewall, but it is not a Norton product |
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Temporarily disable your firewall (for a brief test) |
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- 1
- Start the firewall program.
Most firewall programs display a small icon in the area near the clock. Try right-clicking or double-clicking the program icon. |
- 2
- Temporarily disable the firewall.
Read the program's help or contact the program publisher's support for instructions. |
- 3
- Start your Norton program and run LiveUpdate.
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- Change the settings in the firewall program so that the program allows the following file to connect to the Internet:
C:\Program Files\Symantec\LiveUpdate\LuComServer*.exe
If you are not sure how to do this, contact the firewall program publisher. When you have changed the rule, run LiveUpdate again. | | |
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I have not installed a firewall |
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Reinstall LiveUpdate |
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To fix the problem, you need to reinstall LiveUpdate. Run a tool to install the latest version of LiveUpdate. RUN IT NOW
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Document ID: 2004022010140413
Last Modified: 08/04/2009
Date Created: 02/20/2004
Product(s): LiveUpdate 1.5 [32 bit Version], LiveUpdate 1.6 [32 bit Version], LiveUpdate 1.7 [32 bit Version], LiveUpdate 1.8, LiveUpdate 1.8, LiveUpdate 1.9, LiveUpdate 2.0, LiveUpdate 2.5, LiveUpdate 2.6, LiveUpdate 2.7, LiveUpdate 3.0
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