This problem can be caused by damaged files. You must uninstall your Norton or Symantec products, delete a folder, and then reinstall.

STEP 1		Print this document
		We suggest that you print this page before you start. Expand each section by clicking the "+" before you print the page. PRINT  Because you must return to this page after you restart the computer, add this page to Favorites.

STEP 2		Uninstall your Norton products
		1 Click Start > Control Panel or Start > Settings > Control Panel. 2 Click Add or Remove Programs. 3 Look in the list of currently installed programs. 4 Find the first Norton or Symantec program on the list. 5 Click Remove, as shown here: If there is no Remove button, click Change. 6 Click Remove or Remove All. 7 Click Yes or OK as necessary. 8 Repeat steps 3 to 7 for any other Norton or Symantec programs that are on the list. 9 Restart the computer when you finish.

STEP 3		Delete a folder
		1 Click Start > My Computer 2 Click Local Disk (C:). 3 Click Program Files 4 Click Common Files 5 In the Common Files window, right-click Symantec Shared and then click Delete. 6 Close all open windows

STEP 4		Reinstall your Norton products
		Choose the statement that best describes your situation: I have the product on a CD 1 Insert the CD into the CD-ROM drive. 2 Click Install Product Name, where Product Name is the name of your Norton product. 3 Follow the on-screen instructions. I downloaded the product from the Symantec Store and still have the installation file 1 Find the product installation file. Unless you saved it elsewhere, it is on the Windows desktop. 2 Double-click the installation file.  Wait for the installation wizard to appear—it may take a minute or two. 3 Click Install Product Name, where Product Name is the name of your Norton product. 4 Follow the on-screen instructions. I downloaded the product from the Symantec Store and no longer have the installation file 1 Go to the Symantec Store Order Status Web page. 2 Type in your order number and password to log on, and you will see your order information. If you do not know your order number and password, you can look up your order using your email address. 3 On your Order Summary, click Start Download. Note If you purchased your product more than 60 days ago, you can click Buy Now to buy the Extended Download Service and download the product again. If you purchased your product more than a year ago, you cannot download your product anymore. You can buy a new version of your product at a discounted price by purchasing an upgrade. Go to our Upgrades and Renewals page, then choose your product and version to see your upgrade options. The product came pre-installed on my computer Reinstall your Norton product from the back-up CD that came with your computer. If you do not have the back-up CD or are not sure how to use it, please contact your computer manufacturer for help. I downloaded the product from my Internet service provider (ISP) 1 Find the product installation file. If you no longer have the installation file, download it again from your ISP. 2 Double-click the installation file.  Wait for the installation wizard to appear—it may take a minute or two. 3 Click Install Product Name, where Product Name is the name of your Norton product. 4 Follow the on-screen instructions.

Available Translations: