Document ID:2002123108321113 Last Modified:06/19/2006

Message: "HOST_SELECTION_ERROR" in log.liveupdate file

Situation:

LiveUpdate fails to download product updates. You see the message "HOST_SELECTION_ERROR" in your log.liveupdate and have recently installed Norton AntiVirus Corporate Edition.

Solution:

If LiveUpdate cannot connect to a server, you will see the error message "HOST_SELECTION_ERROR" in the log.liveupdate file. The two possible reasons for not being able to connect are: LiveUpdate may not have proper rights or permissions to go out through the firewall or proxy. The presence of S32LUHL1.DLL in the "C:\Program Files\Symantec\Liveupdate" folder or, on some servers, the "C:\Program Files\SAV" folder. To resolve the problem, ensure that you have the proper rights or permissions to pass through the firewall or proxy, or rename S32LUHL1.DLL, located in "C:\Program Files\Symantec\Liveupdate" or C:\Program Files\SAV.

Document ID:2002123108321113 Last Modified:06/19/2006

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Product(s): LiveUpdate 1.6 [32 bit Version], LiveUpdate 1.7 [32 bit Version], LiveUpdate 1.8
Operating Systems(s): Windows 98, Windows Me, Windows NT 4.0, Windows 2000, Windows XP
Date Created: 12/31/2002