Document ID:2002082616293813 Last Modified:07/11/2012

Error: "LU1814: LiveUpdate could not retrieve the update list"

Situation:

After you start LiveUpdate, you see the message "LU1814: LiveUpdate could not retrieve the update list."

Solution:

This solution requires that you use Internet Explorer. If this page is open in any other Web browser, open it in Internet Explorer. This message indicates that there was a problem downloading one or more updates. The instructions that follow can fix this problem. STEP 1   Print this page We suggest that you print this page before you start. Expand each section by clicking the "+" before you print the page. PRINT Because you must return to this page after you restart the computer, add this page to Favorites. STEP 2   Temporarily disable your firewall (for a brief test) Note If you are not using any non-Symantec firewall, go to Step 3. 1 Start the firewall program. Most firewall programs display a small icon in the area near the clock. Try right-clicking or double-clicking the program icon. 2 Temporarily disable the firewall. Read the program's help or contact the program publisher's support for instructions. 3 Start your Norton program and run LiveUpdate 4 Re-enable the firewall. Do this now whether or not LiveUpdate ran successfully. 5 Do one of the following: If LiveUpdate ran successfully when your firewall was disabled, go on to line 6. If LiveUpdate did not run successfully when your firewall was disabled, go to Step 3. 6 Change the settings in the firewall program so that the program allows the following file to connect to the Internet: C:\Program Files\Symantec\LiveUpdate\LuComServer*.exe If you are not sure how to do this, contact the firewall program publisher. When you have changed the rule, run LiveUpdate again. STEP 3   Check settings in a Windows file I use Windows Vista 1 Click the Start button, and then click Control Panel. 2 In the Control Panel window, click Additional Options. 3 Click Symantec LiveUpdate. 4 In the User Account Control window, click Continue. 5 On the FTP tab, click I want to use my Internet Options FTP settings. 6 On the HTTP tab, click I want to use my Internet Options HTTP settings. 7 On the ISP tab, click Internet Options in the Control Panel. 8 Click Apply > OK. I use Windows XP 1 Click Start > Control Panel. 2 In the Control Panel window, double-click Symantec LiveUpdate.  If you do not see Symantec LiveUpdate, on the left side, first click Switch to Classic View. 3 On the FTP tab, click I want to use my Internet FTP settings. 4 On the HTTP tab, click I want to use my Internet HTTP settings. 5 On the ISP tab, click Internet Options in the Control Panel. 6 Click Apply > OK. I use Windows 98/Me/2000  1 Click Start > Settings > Control Panel. 2 In the Control Panel window, double-click Symantec LiveUpdate.  3 On the FTP tab, click I want to use my Internet FTP settings. 4 On the HTTP tab, click I want to use my Internet HTTP settings. 5 On the ISP tab, click Internet Options in the Control Panel. 6 Click Apply > OK. STEP 4   Download and install the latest version of LiveUpdate Run a tool to install the latest version of LiveUpdate. RUN IT NOW What if this didn't work?

Document ID:2002082616293813 Last Modified:07/11/2012

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Product(s): LiveUpdate 1.8, LiveUpdate 1.8, LiveUpdate 1.9, LiveUpdate 2.0, LiveUpdate 2.5, LiveUpdate 2.6, LiveUpdate 2.7, LiveUpdate 3.0
Operating Systems(s):
Date Created: 08/26/2002