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print this documentDocument ID:2008041202560713
Last Modified:03/29/2009

Message: "LU1823: LiveUpdate is already running . . . Please wait for this LiveUpdate session to finish . . . ": Solution 2


Solution:
STEP 1
  Temporarily turn off product protection
1
Start your Norton product.
2
Do one of the following depending on your version of Norton product:
 
  •  For Norton 2008 product: In the left bottom corner of Norton program window, click Options > Norton AntiVirus or Norton Internet Security.
  •  For Norton 2007 product: On the Norton AntiVirus tab or Norton Internet Security tab, click Settings > Auto-Protect > Configure.
  •  For Norton 2006 or earlier versions: Click Options > Norton AntiVirus.
3
Do one of the following depending on your version of Norton product:
 
  •  For Norton 2008 product: In the right pane, under How to protect my product, uncheck Turn on protection for Norton products[recommended].
  •  For Norton 2007 or earlier versions: In the left pane, click Miscellaneous, and then uncheck Turn protection on for my Symantec product.
4
Click OK.

STEP 2
  End the LiveUpdate session that is running
1
Press Ctrl+Alt+Delete one time only.

If a dialog box that has buttons at the bottom appears, click Start Task Manager.
2
On the Processes tab, scroll through the list and look for the following entries:
 
  •  Lucomserver.exe or Lucoms~1.exe
  •  LuCallBackProxy.exe
  •  AUpdate.exe
  •  NDetect.exe
  •  Luall.exe
3
For each entry that you find, select it, and then click End Process.

When you are asked to confirm, click Yes or End Process.
4
After you end all of the processes shown above, close the Windows Task Manager.

STEP 3
  Run LiveUpdate
Run a tool to start LiveUpdate. RUN IT NOW

STEP 4
  Turn on product protection
1
Start your Norton product.
2
Do one of the following depending on your version of Norton product:
 
  •  For Norton 2008 product: In the left bottom corner of Norton program window, click Options > Norton AntiVirus or Norton Internet Security.
  •  For Norton 2007 product: On the Norton AntiVirus tab or Norton Internet Security tab, click Settings > Auto-Protect > Configure.
  •  For Norton 2006 or earlier versions: Click Options > Norton AntiVirus.
3
Do one of the following depending on your version of Norton product:
 
  •  For Norton 2008 product: In the right pane, under How to protect my product, check Turn on protection for Norton products[recommended].
  •  For Norton 2007 or earlier versions: In the left pane, click Miscellaneous, and then check Turn protection on for my Symantec product.
4
Click OK.


print this documentDocument ID:2008041202560713
Last Modified:03/29/2009


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Product(s): LiveUpdate 1.9, LiveUpdate 2.0, LiveUpdate 2.5, LiveUpdate 2.6, LiveUpdate 2.7, LiveUpdate 3.0, LiveUpdate 3.1, LiveUpdate 3.2
Operating Systems(s): Windows 98, Windows Me, Windows 2000, Windows XP, Windows Vista
Date Created: 04/11/2008

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