Situation:
After installing V2i Protector 2.0 or Drive Image 7.0, one of the following occurs:
-- The computer stops at a blue screen when rebooted
-- The computer encounters a stop error with KMODE Exception when rebooted

Solution:
This problem has been resolved in a driver update that is available for both Drive Image 7.0 and V2i Protector 2.0.

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Note: For part of the process, it may be necessary for you to use another computer.

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To resolve the problem

1. Download the file pqv2isysdriver.zip and save it to your desktop.
   Although the file name indicates that the patch is for V2i Protector, it is also applicable to Drive Image 7.0.
2. Extract the file into a new directory.
3. When prompted for a password, type the following:
   
   pqv2isysdriver
   
4. Depending upon how you can start your computer, follow the instructions in the appropriate section.

If you can boot to Safe Mode
If you can boot to Windows Safe Mode, use this procedure to update the driver.

To update the driver
1. Replace the old Pqv2i.sys file, which is located in the \WINNT\SYSTEM32\DRIVERS folder, with the new Pqv2i.sys file, which you extracted from the attached update.
2. Reboot the computer.

If you can boot to "Last known good configuration"
If you can only boot to Windows by selecting the "Last known good configuration," then use this procedure to update the driver.

To update the driver
1. Reinstall V2i Protector or Drive Image, but do not reboot at the end of the installation.
2. Replace the old Pqv2i.sys file, which is located in the \WINNT\SYSTEM32\DRIVERS folder, with the new Pqv2i.sys file, which you extracted from the attached update.
3. Reboot the computer.

If you cannot boot the computer

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Note: To perform this procedure, you will need to have a good backup image that can be mounted in the Image Browser. The image does not need to be from the same computer or OS.

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To update the driver
1. Boot the computer from the Drive Image or V2i Protector CD.
2. In the recovery environment, click Image Browser.
3. Browse to the backup image file (*.v2i, *.iv2i, *.pqi), and open it.
4. In the mounted image, browse to the \WINDOWS\SYSTEM32 (or \WINNT\SYSTEM32) folder.
5. Double-click the Cmd.exe file to launch a command prompt.
6. Navigate to the \WINDOWS\SYSTEM32\DRIVERS (or \WINNT\SYSTEM32\DRIVERS) folder.
7. Right-click the Pqv2i.sys file, and click Rename.
8. Change the name to Pqv2i.old
9. Copy the new Pqv2i.sys file, which you extracted from the attached update, to the \WINDOWS\SYSTEM32\DRIVERS (or \WINNT\SYSTEM32\DRIVERS) folder.
10. Reboot the computer.

If you still encounter the blue screen or stop error, contact Symantec Technical Support for further assistance.