Note

Symantec recommends the use of the fdisk /mbr command to refresh the Master Boot Record. Run the fdisk /mbr command only on the destination drive. The version of the fdisk /mbr command that works best for this issue is on the Windows 98 startup disk. To learn how to create a Windows startup disk, read How to create a Windows startup disk.

If the problem continues, perform STEP 3.

STEP 3		Prepare the computer and run Copy My Hard Drive (Advanced)
		1 Run CHKDSK on the source and destination hard drives to make sure that they are error-free. For instructions, read How to run Microsoft CHKDSK from the command line. 2 Uninstall or disable any third-party disk management program that is running on the source drive. For instructions, refer to the documents for that specific program or contact its vendor. 3 Disable Windows virtual memory. For instructions, read one of the following documents:   How to disable virtual memory in Windows XP How to disable virtual memory in Windows 2000 4 Format the destination hard drive. For instructions, refer to the destination drive documents or contact its vendor. 5 Run Copy My Hard Drive.

If the problem continues, perform STEP 4 and STEP 5.

STEP 4		Prepare the destination drive and create a temporary image of the source drive
		1 Create a second partition on the destination drive. Both partitions on the destination drive need to be large enough to contain the image of the source drive. 2 Do one of the following depending on your version of Norton Ghost to create an image of the source drive on the second partition of the destination drive:   In Norton Ghost 14.0, create a One Time Backup of your drive. For more information, read Creating a One Time Backup in Norton Ghost 14.0. In Norton Ghost 12.0, create a One Time Backup of your drive. For more information, read Creating a One Time Backup in Norton Ghost 12.0. In Norton Ghost 10.0, run Back Up Now. In Norton Ghost 9.0, run Back Up Drive. For more information, read How to manually create a Norton Ghost 9.0 backup image.

STEP 5		Restore the temporary image onto the first partition
		On the destination drive, restore an image of the second partition onto the first partition. Follow the instructions for your version of Norton Ghost:  Recover a backup image in Norton Ghost 14.0 1 Start Norton Ghost 14.0. 2 In the left pane, click Tasks. 3 In the right pane, click Recover My Computer. 4 Select a recovery point, and then click Recover Now. 5 In the Recover My Computer panel, click Custom. 6 Click Next, to start the Recover Drive Wizard. 7 Either use the recovery point that is already selected or click Browse to locate a different recovery point, and then click Next. 8 Select the destination (the drive being restored), and then click Next.  If there is not enough free space to restore a recovery point, press Ctrl to select multiple, contiguous destinations that exist on the same hard disk. 9 Configure the options for how the restore should be performed.  The available options depend on the restore destination that you specified earlier:   Option Description Verify recovery point before restore Determines whether a recovery point is valid or corrupted before restoring it. Enabling this option significantly increases the time that is required to complete the recovery. However, it can ensure that the restored recovery point is valid. Check for file system errors Checks the restored drive for errors after restoring the recovery point. Resize restored drive Expands the drive to occupy the size that you mention for the destination drive. Set drive active (for booting OS) Makes the restored drive the active partition (the drive the computer boots from). Restore original disk signature Restores the original physical disk signature of the hard drive. This option is recommended for advanced users. Partition type Select one of the following types: Primary partition: Restore as a primary partition Logical partition: Restore as a logical partition inside an extended partition. Drive letter Drive letter to assign to the partition. 10 Click Next to review the recovery options that you selected. 11 Click Finish to recover the drive. 12 Click Close, after completing the recovery. Recover a backup image in Norton Ghost 12.0 1 Start Norton Ghost 12.0. 2 In the left pane, click Tasks. 3 In the right pane, click Recover My Computer. 4 Select a recovery point, and then click Recover Now. 5 In the Recover My Computer panel, click Custom. 6 Click Next, to start the Recover Drive Wizard. 7 Either use the recovery point that is already selected or click Browse to locate a different recovery point, and then click Next. 8 Select the destination (the drive being restored), and then click Next.  If there is not enough free space to restore a recovery point, press Ctrl to select multiple, contiguous destinations that exist on the same hard disk. 9 Configure the options for how the restore should be performed.  The available options depend on the restore destination that you specified earlier:   Option Description Verify recovery point before restore Determines whether a recovery point is valid or corrupted before restoring it. Enabling this option significantly increases the time that is required to complete the recovery. However, it can ensure that the restored recovery point is valid. Check for file system errors Checks the restored drive for errors after restoring the recovery point. Resize restored drive Expands the drive to occupy the size that you mention for the destination drive. Set drive active (for booting OS) Makes the restored drive the active partition (the drive the computer boots from). Restore original disk signature Restores the original physical disk signature of the hard drive. This option is recommended for advanced users. Partition type Select one of the following types: Primary partition: Restore as a primary partition Logical partition: Restore as a logical partition inside an extended partition. Drive letter Drive letter to assign to the partition. 10 Click Next to review the recovery options that you selected. 11 Click Finish to recover the drive. 12 Click Close, after completing the recovery. Recover a backup image in Norton Ghost 10.0 1 Start Norton Ghost. 2 In the left pane, click Recovery. 3 In the right pane, click Recover My Computer. 4 Select a recovery point, and then click Recover My Computer. 5 Click Custom, and then click OK to start the Recover Drive Wizard. 6 Click Next. 7 Either use the recovery point that is already selected or click Browse to locate a different recovery point, and then click Next. 8 Select the first partition as the destination, and then click Next. If there is not enough free space to restore a recovery point, press Ctrl to select multiple, contiguous destinations that exist on the same hard disk. 9 If the recovery point is password-protected, type the password in the Password text box, and then click OK. 10 Configure the options for how the restore should be performed. The available options depend on the restore destination that you selected:   Option Description Verify recovery point before restore Determines whether a recovery point is valid or corrupted before restoring it. Enabling this option significantly increases the time that is required to complete the recovery. However, it can ensure that the restored recovery point is valid. Check for file system errors Checks the restored drive for errors after restoring the recovery point. Resize drive to fill unallocated space Automatically expands the drive to occupy the destination drive's remaining unallocated space. Set drive active (for booting OS) Makes the restored drive the active partition (the drive the computer boots from). Restore original disk signature Restores the original physical disk signature of the hard drive. This option is recommended for advanced users. Partition type Select one of the following types: Primary partition: Restore as a primary partition Logical partition: Restore as a logical partition inside an extended partition. Drive letter Drive letter to assign to the partition. 11 Click Next to review the recovery options that you selected. 12 Click Finish to recover the drive. Restore a backup image in Norton Ghost 9.0 1 Do one of the following:   In the basic view of Norton Ghost, click Restore a Drive. In the advanced view of Norton Ghost, click Tools > Restore Drive. 2 Click Next. 3 Select the backup image file that you are restoring from by clicking Local file. 4 Click Browse. 5 Find and select the backup image file, and then click Open. If the backup image is password-protected, type the password in the Password box, then click OK. 6 Click Next. 7 In the Restore Destination window, select the destination to which to restore the backup image. 8 Click Next. 9 Configure the options for how the restore should be performed. The available options depend on the restore destination that you selected:   Option Description Verify recovery point before restore Determines whether a recovery point is valid or corrupted before restoring it. Enabling this option significantly increases the time that is required to complete the recovery. However, it can ensure that the restored recovery point is valid. Check for file system errors Checks the restored drive for errors after restoring the recovery point. Resize drive to fill unallocated space Automatically expands the drive to occupy the destination drive's remaining unallocated space. Set drive active (for booting OS) Makes the restored drive the active partition (the drive the computer boots from). Restore original disk signature Restores the original physical disk signature of the hard drive. This option is recommended for advanced users. Partition type Select one of the following types: Primary partition: Restore as a primary partition Logical partition: Restore as a logical partition inside an extended partition. Drive letter Drive letter to assign to the partition. 10 Click Next to review the restore options you have selected. 11 Click Next to restore the image. If the wizard cannot lock the drive to perform the restore under Windows, it prompts you to insert the product CD and manually boot into the recovery environment so that you can complete the restore. After the restore has finished, the computer restarts automatically.

If the problem continues, read How to restore a drive using the recovery environment.

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