Error: "GhostTray.exe - Error in Application" after installing Norton Ghost 9.0

Symantec.com > Home & Home Office > Support > Knowledge Base

PRINT THIS SOLUTION

RATE THIS SOLUTION

Error: "GhostTray.exe - Error in Application" after installing Norton Ghost 9.0

STEP 1
Print this page

We suggest that you print this page before you start. PRINT

STEP 2

Check whether you have the latest version of Norton Ghost 9.0

1: On the Windows taskbar, click Start > Programs > Norton Ghost > Norton Ghost.

2: Click Help > About Norton Ghost 9.0.

3: Confirm that the version is 9.0.2.3981.

STEP 3

Do you have the latest version?

I do not have the latest version

Run LiveUpdate

1: On the Windows taskbar, click Start > Programs > Norton Ghost >
Norton Ghost.

2: Click Help > LiveUpdate.

3: Click Next.

4: Follow the on-screen instructions.

5: Continue to run LiveUpdate until the LiveUpdate dialog box indicates
that your product is up to date.; Restart your computer when you are asked during the LiveUpdate
process.

I have the latest version

Disable the GhostTray

1: On the Windows taskbar, click Start > Run.

2: In the Open box, type the following text:; msconfig

3: Click OK.

4: On the Startup tab, uncheck GhostTray.

5: Click Apply, and then click OK.; The GhostTray will no longer load on startup, so you should not see the error message.

RATE THIS SOLUTION: Was this solution helpful to you?
Yes
No; If any information was unclear, or the information you were seeking was not provided, please let us know. Your feedback will help us improve this service.
NOTE: Comments entered here will NOT recieve a personal email response.

Document ID: 2005011815083162
Last Modified: 11/17/2006
Date Created: 01/18/2005
Operating System(s): Windows XP Home, Windows XP Pro
Product(s): Norton Ghost 9.0