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Troubleshooting CD/DVD problems

STEP 1
   Download and install the driver for GEAR software

1
Download the GEAR driver.   DOWNLOAD NOW 

Save the file onto the Windows desktop. 
2
On your Windows desktop, double-click the Driver_Installer_x86_x64.exe file.
3
When the Open File - Security Warning appears, click Run.
If the User Account Control alert appears, click Allow.
4
In the GEAR driver installer window, click Next.
5
Read the License Agreement, click I accept the terms in the license agreement, and then click Next.
6
Enter the User Name and Organization, and then click Next.
7
Click Install.
8
When you see the message "The InstallShield Wizard has successfully installed GEAR driver...", click Finish.
9
Restart the computer.

STEP 2
   Download and run the CD/DVD drive fix tool
1
Download the FIXCD file. DOWNLOAD NOW

Save the file onto the Windows Desktop.
2
On the Windows desktop, double-click the fixcd.reg.
3
Click Yes.
4
Click OK.
5
Exit all programs and restart the computer.

Document ID: 2004065186541562
Last Modified: 01/29/2009
Date Created: 04/13/2004
Operating System(s): Windows XP Home, Windows XP Pro, Windows 2000
Product(s): Norton Ghost 10.0, Norton Ghost 12.0, Norton Ghost 14.0, Norton Ghost 9.0, Norton Save & Restore 1.0, Norton Save & Restore 2.0, V2i Protector Desktop Edition 2.0, V2i Protector Management Console 2.0, V2i Protector Server Edition 2.0, V2i Protector Small Business Edition 2.0