The current version of pcAnywhere 9.x is 9.21. If you know that you have this version, you can install it to Windows 2000 and simply restart Windows.

Note

pcAnywhere 9.x is not compatible with Windows 2000 SP2 or later. You must upgrade to pcAnywhere 10.0 if you have installed SP2 or later. Also, note that uninstalling SP2 will not make Windows 2000 compatible with pcAnywhere 9.x. In order for pcAnywhere 9.x to work under Windows 2000, SP2 must never have been installed. pcAnywhere 9.x is not compatible with Windows XP.

Check the version of pcAnywhere (if it is already installed), launch the program, click Help, and then click About pcAnywhere.

If you have version 9.0, 9.0.1, 9.2, or you are unsure of the exact version, continue with the remainder of this document.

Warning

To upgrade the operating system to Windows 2000 or later with pcAnywhere 9.0 already installed, follow the procedure below. If you do not follow this procedure, you will not be able to restart Windows. If you currently have Windows 9x installed and are upgrading to Windows 2000 or later, follow the instructions to migrate from Windows 9x to Windows 2000 below.

Note

Updates to pcAnywhere 9.x are no longer available via LiveUpdate. To properly install pcAnywhere 9.x under Windows 2000, you must download the patch file 921up.exe. Download this file and have it easily accessible on your desktop before proceeding with the installation.

Install pcAnywhere 9.0 on Windows 2000:

Install pcAnywhere 9.0. At the end of the installation, you are presented with three options:

• Use LiveUpdate(TM) to get the latest changes to pcAnywhere now
• Display last minute updates to the printed documentation....
• Add pcAnywhere icon to your desktop

By default, all three are checked. However, updates to pcAnywhere 9.x are no longer available via LiveUpdate. Instead, uncheck the option to use LiveUpdate. Once the installation has completed, but before rebooting the computer, double-click the file 921up.exe to install the update.

 

Warning

It is absolutely essential that pcAnywhere be updated to version 9.21 prior to restarting Windows. Otherwise, Windows will not restart. Do not download and install the patch file 901up.exe This patch is slightly different from the current LiveUpdate. Attempting to run it on Windows 2000 will result in errors.

Migrate from Windows 9x to Windows 2000

STEP 1		Uninstall pcAnywhere from Add/Remove Programs
		1 Exit all open applications and stop the pcAnywhere host service. 2 Click Start > Settings > Control Panel. 3 Double-click the Add/Remove Programs icon. 4 Click pcAnywhere. 5 Click the Add/Remove.

STEP 2		Migrate from Windows 2000 and install pcAnywhere
		1 Migrate to Windows 2000 as directed by Microsoft. 2 Follow the instruction for installing pcAnywhere 9.0 above.

If you have already installed pcAnywhere 9.0 and are having problems restarting the computer:

1 Download the file 921up.exe to a working computer.

2 Copy the file 921up.exe to a local directory on the affected computer.

3 Start the computer in safe mode.  Continue with line 4 to start the computer in Safe Mode.

4 When you see the black-and-white Starting Windows bar at the bottom of the screen, start tapping the F8 key.

5 In the Windows 2000 Advanced Options Menu, use the arrow keys to select Safe mode.

6 Press Enter.  The computer restarts in Safe mode. This can take several minutes.

11 In Safe Mode, locate and run the 921up.exe file to update pcAnywhere.

12 After updating pcAnywhere, restart the computer without using the F8 key.

For additional information, refer to the document Windows 2000 does not restart after pcAnywhere 9.0 installation.

If you are running a Beta version of Windows 2000

Due to the frequent changes made while developing a beta OS, Symantec cannot guarantee any level of functionality of pcAnywhere with a beta version of Windows 2000.

We do not recommend installing pcAnywhere 9.0 under Windows 2000 Beta. During the Windows 2000 beta phase, Microsoft may have made changes to the video and the Graphical Identification and Authentication (GINA) subsystems. If pcAnywhere is not compatible with those changes, you may blue screen on restart and may not be able to restart Windows at all.

pcAnywhere Technical Support does not provide support for any version of pcAnywhere on any beta version of an operating system or application.

For information on the compatibility of pcAnywhere 9.x with Windows Millennium, please see the document pcAnywhere 9.x and Windows Millennium Edition.

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