Situation:
When you connect to a host computer, you see a black screen with a blinking cursor, a black screen with random ASCII characters, or a toolbar with no host desktop icons.
Solution:
Sometimes, deleting temporary files and restarting the computer solves this problem, so this is the first thing to try. If that does not solve the problem, find the section below that describes the symptoms and follow the instructions. Click an icon to either expand ( ) or collapse (
) each section. (If you cannot expand a section, then read the document Cannot expand or collapse a solution in a Symantec Knowledge Base document.)
Delete temporary files and restart the computer
Find your version of Windows from the list below and follow the instructions.
To delete temporary files under Windows 9xTo delete temporary files under Windows NT/2000To delete temporary files under Windows MeBlack screen with pcAnywhere toolbarBlack screen with blinking cursorBlack screen with ASCII charactersBlack screen, then immediate disconnection
Available Translations:
Document ID: 199753082441
Last Modified: 01/05/2007
Date Created: 05/30/1997
Operating System(s): Windows 95, Windows 98, Windows 98SE, Windows NT 4.0, Windows 2000, Windows Me, Windows XP, Windows NT3.51
Product(s): pcAnywhere 10.0, pcAnywhere 10.5, pcAnywhere 9.0
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