Situation:
When you connect to a host computer, you see a black screen with a blinking cursor, a black screen with random ASCII characters, or a toolbar with no host desktop icons.

Solution:
Sometimes, deleting temporary files and restarting the computer solves this problem, so this is the first thing to try. If that does not solve the problem, find the section below that describes the symptoms and follow the instructions. Click an icon to either expand ( ) or collapse ( ) each section. (If you cannot expand a section, then read the document Cannot expand or collapse a solution in a Symantec Knowledge Base document.)

Delete temporary files and restart the computer


Black screens are caused by two general categories of problems: connection problems and video driver problems. If you have tried deleting temporary files and that did not solve the problem, find the section below that describes the symptom, and follow the instructions:

Black screen with pcAnywhere toolbar

Black screen with blinking cursor

Black screen with ASCII characters

Black screen, then immediate disconnection