Error: "STOP 0x00000020 KERNEL_APC_PENDING_DURING

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Error: "STOP 0x00000020 KERNEL_APC_PENDING_DURING_EXIT" on Windows 2003

This is a problem with the current version of the Symevent drivers on Windows Server 2003. If you have installed Symantec AntiVirus Corporate Edition 9.x on Windows Server 2003, do not update the version of Symevent beyond the version that shipped with Symantec AntiVirus.

If you have installed a recent version of pcAnywhere, LiveUpdate may update Symevent to the most recent version. pcAnywhere does not require Symevent. Symantec has a version of pcAnywhere available that does not include the Symevent drivers.

STEP 1
Print this page

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STEP 2
Configure pcAnywhere and Symantec AntiVirus on Windows 2003

1
Contact Symantec Technical Support and obtain the version of pcAnywhere without the Symevent drivers.
For information on contacting Technical Support, read the document How to obtain an update or an upgrade for your Symantec corporate product.

2
Uninstall Symantec AntiVirus.

3
Uninstall Symantec pcAnywhere.

4
Click Start > Run.

5
Type the following and then press Enter:

"\Program Files\Common Files\Symantec Shared\sevinst.exe /U"

6
Click Start > Settings > Control Panel > System.

7
On the Hardware tab, click Device Manager.

8
On the View menu, ensure that Show hidden devices is checked.

9
Expand Non-Plug and Play Drivers.

10
If Symevent appears in the list, it has not been uninstalled. If it does not appear in the list, continue to step 11.
If Symevent has not been uninstalled, uninstall Symevent manually. To do so, read the document Removing SymEvent manually from Windows NT/2000/XP/2003.

11
Restart the computer.

12
Install the version of pcAnywhere without Symevent.

13
Install Symantec AntiVirus.

Technical Information:
Document ID: 2006110214355148 Title: 'Removing SymEvent manually from Windows NT/2000/XP/2003'
Web URL: http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2006110214355148 FOD # <Not Available>

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Document ID: 2005030816000512
Last Modified: 11/07/2006
Date Created: 03/08/2005
Operating System(s): Windows 2003 Server
Product(s): pcAnywhere 11.0, pcAnywhere 11.5