Situation:
After installing pcAnywhere 11.0, you launch the pcAnywhere Manager and see the error message, "STOP Error in ntoskrnl.exe or Win32k.sys."

Solution:
This problem has been resolved in pcAnywhere 11.0.1. To obtain the latest version of pcAnywhere, run LiveUpdate.

If, after updating pcAnywhere to version 11.0.1, the error persists, try the following workaround.

Workaround
To lower the hardware acceleration in the display properties

1. Click Start > Settings > Control Panel.
2. Double-click Display.
3. Click the Settings tab.
4. Click Advanced.
5. Click the Troubleshooting tab.
6. Change "Hardware acceleration" to "None."
7. Click OK.

References:
For additional information regarding the pcAnywhere 11.0.1 update, read the document pcAnywhere 11.0 periodic update.

Document ID: 2003061710171812
Last Modified: 03/02/2005
Date Created: 06/17/2003
Operating System(s): Windows 2000
Product(s): pcAnywhere 11.0