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print this documentDocument ID:2007100807213460
Last Modified:11/14/2007

Error: "PXE-32: TFTP open time-out" on the Ghost Client computer when using PXE booting

Situation:A Ghost Client computer boots and attempts to connect to the 3Com Preboot Execution Environment (PXE) Server for imaging. The error "PXE-32: TFTP open time-out" occurs on the client after the client connects to the Dynamic Host Configuration Protocol (DHCP) server.

Solution:Ensure the TFTP server or service is running, or configure switches to work PXE over a VLAN.

The TFTP server or service is not running
Open the 3Com PXE server by following the steps below:
      1. Click Start
      2. Go to 3Com boot services and select PXE Server.
      3. You will now have the 3Com PXE server screen open and can watch for a Proxy Request.
      4. If you see Proxy entries during boot then the packets are getting sent to the DHCP and PXE server correctly.
      5. Make sure that the TFTP server and or service is running.
      6. Click Start
      7. Go to 3Com boot services and select TFTP Server.
      8. If either the 3Com or the TFTP server do not stay running you will need to look at the event viewer service for more information as to why the servers will not continue running.

The Ghost Client is on a separate VLAN or subnet from the TFTP server
Open the 3Com PXE server by following the steps below:
      1. Click Start
      2. Go to 3Com boot services and select PXE Server.
      3. You will now have the 3Com PXE server screen open and can watch for a Proxy Request.
      4. If the 3Com PXE server is not listing any Proxy requests then the DHCP requests are not being delivered properly.

This can happen if a switch or router that is not allowing the PXE and TFTP to work correctly. Contact your network administrator to determine how best to set up your environment to support PXE and TFTP standards.

As a test, put the DHCP server, the PXE server, and the Client all on the same VLAN and Subnet. This will confirm the server is working and that it is a network limitation and not the result of an incorrect set-up of the software itself.

Note: Symantec Technical Support for PXE is limited to the use and troubleshooting of Ghost. Support is not offered for configuring or troubleshooting PXE operations outside the functionality of Ghost. Support for PXE is available on-line at Argon Technologies. Go to the following URL for more information: http://www.argontechnology.com/support/3com/index.html.

print this documentDocument ID:2007100807213460
Last Modified:11/14/2007


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Product(s): Symantec Ghost 7.0, Symantec Ghost 7.5, Symantec Ghost 8.0, Symantec Ghost 8.2, Symantec Ghost Solution Suite 1.0, Symantec Ghost Solution Suite 1.1, Symantec Ghost Solution Suite 2.0
Operating Systems(s): MS-DOS, Windows 95, Windows 98, Windows ME, Windows NT, Windows 2000, Linux, Novell NetWare, Windows Me, Windows XP, Windows 2003
Date Created: 10/08/2007

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