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print this documentDocument ID:2010020414032760
Last Modified:02/04/2010

ERROR: Unable to determine type of existing ghost installation. You need to manually uninstall the existing version of Ghost before installing the new version.

Situation:The following error is received when trying to install Ghost Solution Suite.
ERROR: Unable to determine type of existing ghost installation. You need to manually uninstall the existing version of Ghost before installing the new version.

Solution:Uninstall the Norton ghost product using the add remove programs. If the uninstall fails or does not fully remove then contact the Norton support team for further information on how to manually uninstall Norton Ghost. Once the Norton files are fully removed then the Symantec Ghost Solution Suite will be able to be installed.


References:
Title: 'What is the difference between Norton Ghost and Symantec Ghost (aka Ghost Solution Suite)'
Document ID: 2008073009393460
> Web URL: http://service1.symantec.com/SUPPORT/on-technology.nsf/docid/2008073009393460?Open&seg=ent

print this documentDocument ID:2010020414032760
Last Modified:02/04/2010


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Product(s): ON Command Discovery Standard Edition 4.5, Symantec Ghost Solution Suite 1.1, Symantec Ghost Solution Suite 2.0, Symantec Ghost Solution Suite 2.5
Operating Systems(s):
Date Created: 02/04/2010

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