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 | Document ID:2001100508343509
Last Modified:05/29/2002 |
Error: "Drive C: may not be configured correctly" when running Disk Doctor or Speed Disk after installing Norton Personal Firewall 2002
Situation:
You install Norton Personal Firewall 2002 (NPF) on a computer that has Norton Utilities (NU) or Norton SystemWorks (NSW) already installed. When you run Norton Disk Doctor (NDD) or Speed Disk (SD), you see the error message: "Drive C: may not be configured correctly. This Norton product cannot run on this drive..."
Solution:
Symantec is investigating this problem. The cause is unknown, and there is no solution at this time. This document will be updated when new information becomes available or a solution is found.
If you have this problem and you have Norton SystemWorks, please see the document in the Norton Internet Security Knowledge Base Error: "Drive C: may not be configured correctly" when running Disk Doctor or Speed Disk.
As a possible workaround, you can temporarily disable Norton Personal Firewall.
To temporarily disable Norton Personal Firewall:
- Click Start and then click Run. The Run dialog box will appear.
- In the Run Dialog, type msconfig and click OK. The System Configuration Utility will appear.
- Click the Startup tab.
- Scroll through the items listed in this section and locate the following 2 files:
- Uncheck both items, then click OK. You will be prompted to restart your computer.
- After restarting, you should be able to run Norton Disk Doctor and Speed Disk without the error occurring.
To re-enable Norton Personal Firewall:
- Click Start and then click Run. The Run dialog box will appear.
- In the Run Dialog, type msconfig and click OK. The System Configuration Utility will appear.
- Click the Startup tab.
- Scroll through the items listed in this section and locate the following 2 files:
- Check both items, then click OK. You will be prompted to restart your computer.
- After restarting, Norton Personal Firewall will again be protecting your computer.
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