Document ID:1999090713442709 Last Modified:08/05/2002

Norton Diagnostics' memory test fails on systems with more than 256 megabytes of RAM

Situation:
When running Norton Diagnostics, you notice that the memory test immediately fails. This often occurs if the system has more than 256 Megabytes of memory (RAM).

Solution:
Norton Diagnostics cannot run a memory test on systems having more than 256 MB of memory. This is a limitation of Norton Diagnostics and it is not a problem with your computer's RAM.

In some limited cases, the problem has been resolved by limiting the size of the disk cache file through the SYSTEM.INI file.

To limit the size of the disk cache file:

1. Click Start and choose Run. The Run dialog box appears.
2. Type the command appropriate to your operating system:
   
   Windows 9x: SYSEDIT
   Windows Me: MSCONFIG
   
   and then click OK.
3. Click the SYSTEM.INI title bar or tab to display the file.
4. Choose the Search menu and then click Find.
5. Type:
   
   VCACHE
   
   and then click Next.
6. When you find the [vcache] section, add the MinFileCache= and MaxFileCache= lines to it, as shown below, (if there is no [vcache] section, create it). These settings limit the size of the disk cache file to between 5 and 8 MB. This should be acceptable for nearly all systems, regardless of the size of the hard drive and the amount of RAM.
   
   [vcache]
   MinFileCache=5120
   MaxFileCache=8192
   
7. Choose the File menu, and click Save.
8. Close the System Configuration Editor.
9. Restart the computer.

Does this document answer your question? Yes No Maybe, need to test None of the above Is this document well written and easy to use? Submit specific suggestions to improve the quality of this document.

Product(s): Norton Utilities 2000 v4.5 - Win95/98, Norton Utilities 2001 v5.0 - Win9x/Me
Operating System(s): Windows 95, Windows 98, Windows Me
Date Created: 09/07/1999

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