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print this documentDocument ID:1999032213583109
Last Modified:03/11/2002


How to recover a deleted file by running Norton UnErase from the CD

Situation:
Although instructions are in the User's Guide for using UnErase from the Norton Utilities CD to recover deleted files, the instructions do not match what you see on the screen. The Users Guide says you will see a screen displaying "Find Any Recoverable Files Matching Your Criteria." Instead, the screen says "What is the Filename?"

Solution:
Although you can run UnErase from the Norton Utilities CD while you are still booted into Windows, this is not the optimal way to recover a file. Programs running while in Windows, including UnErase, require memory from the system. If Windows supplies memory to the application by increasing the size of the Windows swap file, the swap file can write over your deleted file, making it unrecoverable.

To ensure the maximum chances for a successful recovery of the file, you would turn off the computer as soon as you discovered that you still need the file, without doing a proper shutdown. This is dangerous, however, since it can damage other files on the system, losing other data or making Windows unbootable. Do not use this method unless your missing file is more important than your other files on the system, and you have no copies or backups of it and no way to reconstruct the data.

In most cases, the recommended procedure for recovering a deleted file is to either try Norton UnErase Wizard, or immediately do a proper shutdown of Windows. If Norton UnErase Wizard cannot recover the file from the Norton Protected Recycle Bin or the Windows Recycle Bin, immediately do a proper shutdown of Windows. Then, if Norton Utilities was already installed on the system, restart into DOS mode and use the DOS version of UnErase (UNERASE.EXE) to attempt recovery of the file. If Norton Utilities was not already installed on the system, start the system from a floppy, such as the Norton Utilities Emergency Disk, and use the DOS version of UnErase (UNERASE.EXE) to attempt recovery of the file. Before booting from floppy, make sure you know how to startup properly from a floppy disk for your system. For more information on booting from floppy, see How to boot from floppy disk when a DDO is installed.

If you do have backups of the file, and you want to attempt recovery of the file without shutting down Windows, first try Norton UnErase Wizard. If that does not recover the file, you can run UnErase Wizard from the Norton Utilities CD. Follow these steps:

  1. Put the Norton Utilities CD into the drive. Norton Utilities will automatically load and display a menu.
  2. Select "Run Utilities from CD." A new menu displays.
  3. Select "Norton Unerase." A new screen displays.

    Note:
    If you now click Back, the first Norton UnErase window displays where you can select "Find recently deleted files" or "Find all protected files on local drives." If you do not click Back, Norton UnErase will default to the option "Find any recoverable files matching your criteria."
  4. Type the name of the deleted file in the empty box and click Next. If you do not know the name of the file, click Next.
  5. Follow the on-screen prompts.


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Product(s): Norton Utilities 2000 v4.5 - Win95/98, Norton Utilities 2001 v5.0 - Win9x/Me
Operating System(s): Windows 95, Windows 98, Windows Me
Date Created: 03/22/1999


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