How to register your software when online registration fails

Document ID:1997212103526
Last Modified:08/06/2002

How to register your software when online registration fails

Situation:
When installing Norton Utilities, you are prompted to complete the online registration. However, when you try to do so, it fails or the message "SIWPIPL an error has occurred in your program" appears.

Solution:
If you have Norton Utilities 3.0 or later, you can register online after installation has completed.

In Norton System Doctor, click the Help menu, and then click About.
Click Register Now.
Follow the prompts to complete the registration.

If this method does not work, it may be due to incorrect modem settings or a program error. In any case, there are two additional options for completing the registration of Norton Utilities:

Call Symantec Customer Service to complete the registration process. Customer Service can be reached at the following numbers:
United States: (541) 685-1500
Canada: (416) 441-4042
Complete and mail the registration card included in the box.

Translations of this Document:
Given the time needed to translate documents into other languages, the translated versions of this document may vary in content if the English document was updated with new information during the translation process. The English document always contains the most up-to-date information.

Available translations:
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Product(s): Norton Utilities 2000 v4.5 - Win95/98, Norton Utilities 2001 v5.0 - Win9x/Me, Norton Utilities 2001 v5.0 - WinNT/2000, Norton Utilities 2002 v6.0 - Win98/Me, Norton Utilities 2002 v6.0 - WinNT/2000/XP
Operating System(s): Windows 95, Windows 98, Windows Me, Windows 2000, Windows XP, Windows NT
Date Created: 02/12/1997