Cannot enter subscription key for Norton AntiVirus or Norton Internet Security after updating virus definitions or Web Blocking updates


You can force the Antivirus Subscription Expired window to appear by manually downloading and installing the current virus definitions.

 

            
  Download and install virus definitions manually
1
Go to the Symantec Security Response - Intelligent Updater Notification Page.
2
Click Download Virus Definitions (Intelligent Updater Only).
3
Click Norton AntiVirus for Macintosh, and then click Download Updates.
4
Click the updater file that is listed under "NAV 9.0 for Mac OS X Updates" or "NAV 8.0 for Mac OS X Updates," depending on which version you have.
5
Double-click the virus-definition updater file that you downloaded in line 4.
 Run the updater even if you have already updated to these definitions by using LiveUpdate.
6
Type your Mac OS X user name and password to authenticate, then click OK.
 If you have Norton AntiVirus 9.0.x or Norton Internet Security 3.0.x, the Subscription Expired windows appears without typing a user name and password. Also, in Norton AntiVirus 9.0.x and Norton Internet Security, the windows differ slightly from the ones pictured here, but the steps are the same.

Antivirus subscription expired

7
Click I have a subscription key, and then click Next.
 You see the Antivirus subscription key window. The Antivirus subscription key window or NIS subscription key window may be in the upper-right corner of your screen. 

Antivirus subscription key

8
Type your subscription key, and then click Finish Subscription.
 After your subscription is complete, you see the following message:

Subscription complete

9
Click Install to continue the update of your Symantec product.

 

Tips for entering your subscription number

 

Document ID: 2003041416280511
Last Modified: 08/06/2009
Date Created: 04/14/2003
Operating System(s): Mac OS X 10.1.x, Mac OS X 10.2.x, Mac OS X 10.3.x
Product(s): Norton AntiVirus 8.0 - Mac, Norton AntiVirus 9.0 - Mac, Norton Parental Control 1.0 - Mac, Norton Personal Firewall 3.0 - Mac, Norton Privacy Control 2.0 - Mac

©1995 - 2009 Symantec Corporation