Cannot boot from the Norton Utilities for Macintosh 8.0 or Norton SystemWorks for Macintosh 3.0 CD on a new Macintosh

Symantec.com > Home & Home Office > Support > Knowledge Base

Cannot boot from the Norton Utilities for Macintosh 8.0 or Norton SystemWorks for Macintosh 3.0 CD on a new Macintosh

Print this page

We suggest that you print this page before you start. PRINT

The Norton Utilities for Macintosh 8.0 and Norton SystemWorks for Macintosh 3.0 CDs will not boot Macintosh computers that were released between July 2003 and November 2004 and which ship with Mac OS X 10.2.7 or later. Symantec has released Norton Utilities for Macintosh 8.0.2 or Norton SystemWorks for Macintosh 3.0.1 CDs that will boot Macintosh computers that were released between July 2003 and November 2004, including computers that ship with Mac OS X 10.3.x, code-named Panther.

The Norton Utilities 8.0 and Norton SystemWorks 3.0 CDs cannot boot any of the following models, which were released between July 2003 and November 2004. These computers require the latest Norton Utilities 8.0.2 CD or Norton SystemWorks 3.0.1 CD.

Any G5 model Macintosh released before December 2004
Any Macintosh that shipped with Mac OS X 10.3.x (code named Panther) before December 2004
Any Macintosh that shipped with Mac OS X 10.2.7 or 10.2.8
12" 1 GHz PowerBook G4
15" 1 GHz PowerBook G4
15" 1.25 GHz PowerBook G4
17" 1.33 GHz PowerBook G4
12" 1.33 GHz PowerBook G4
15" 1.33 GHz PowerBook G4
15" 1.5 GHz PowerBook G4
17" 1.5 GHz PowerBook G4
20" 1.25 GHz iMac G4
17" 1.25 GHz iMac G4
12" 1.0 GHz iBook G4
14" 1.0 GHz iBook G4
14" 1.2 GHz iBook G4
1.25 GHz eMac

For information on how to order the Norton Utilities 8.0.2 or Norton SystemWorks 3.0.1 CD, see the section "How to order a replacement CD," which appears later in this document.

Some CDs don't need to be bootable

The Norton Internet Security for Macintosh 3.0.x, Norton Personal Firewall for Macintosh 3.0.x and Norton AntiVirus for Macintosh 9.0.x are not bootable CDs and do not boot any model Macintosh. They do not require that you boot from a CD to run them. Just install the current version in Mac OS X, and then keep them current by running LiveUpdate.

If you have one of the Macintosh models listed above, then you need a replacement CD.

How to order a replacement CD

Symantec has released Norton Utilities 8.0.2 and Norton SystemWorks 3.0.1 CDs that can boot the Macintosh models listed above.

For information about replacement CDs, please contact Symantec Customer Service. In some cases, there may be a replacement charge for a new CD. Please have your current Symantec product CD available when you call for a replacement CD.

For customers in the U.S. and Canada, the phone number is (800) 441 7234.

Note For a list of regional Customer Service phone numbers, visit the Symantec Web site.

Tell Customer Service that you require a replacement CD because your current product CD does not boot your model Macintosh. Ask Customer Service to send you one of the following:

Norton Utilities for Macintosh 8.0.2 Release 2 CD
Norton SystemWorks for Macintosh 3.0.1 Release 2 CD

Technical Information:
Using Norton Utilities 8.0 and Norton SystemWorks 3.0 when you cannot boot from the CD
If you cannot boot from the product CD, and you want to do one of the following:

Optimize your startup disk with Speed Disk.
Repair major problems on your startup disk with Disk Doctor.

you have two possible solutions. Do one of the following:

Start up from a second partition or from an external hard drive with Mac OS X 10.1.5 or later and Norton Utilities 8.0.x installed.
If you have a second Macintosh with FireWire, use FireWire target disk mode to examine the hard disk on your new Macintosh.
For information, read How to use FireWire target disk mode to run Norton Utilities from a second computer.

Norton Utilities will fix minor repairs, defragment, and recover files on the startup disk without booting from a CD, second partition, or external hard drive.

References:
If you have the Norton Utilities 8.0.2 or Norton SystemWorks 3.0.1 CD and still cannot boot from the CD, read the document Cannot boot newer model Macintosh from Norton Utilities 8.0.2 or Norton SystemWorks 3.0.1 CD.

Available Translations:

RATE THIS SOLUTION: Was this solution helpful to you?
Yes
No; If any information was unclear, or the information you were seeking was not provided, please let us know. Your feedback will help us improve this service.
NOTE: Comments entered here will NOT recieve a personal email response.

Document ID: 2003082016053911
Last Modified: 10/19/2006
Date Created: 08/20/2003
Operating System(s): Mac OS X 10.3.x, Mac OS X 10.2.7, Mac OS X 10.2.8
Product(s): Norton Utilities 8.0 - Mac