Black screen at startup when booting from a Symantec Macintosh product CD on a G4 Dual Processor 867 MHz and iMac G4 17 inch flat panel Macintosh

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Black screen at startup when booting from a Symantec Macintosh product CD on a G4 Dual Processor 867 MHz and iMac G4 17 inch flat panel Macintosh

Situation:
You have a G4 dual processor 867 MHz or iMac G4 with 17 inch flat panel screen model Macintosh. When you start up from a Symantec Macintosh product CD, you see the Mac OS 9.2 splash screen and then the screen goes black. You may still see the outline of your mouse cursor.

Solution:
If you just purchased a brand new G4 dual processor 867 MHz or iMac G4 with 17 inch flat panel screen model Macintosh, then you will not be able to boot from the Norton Utilities 7.0.1 CD, Norton AntiVirus 8.0.1, Norton SystemWorks 2.0.1, or Norton Internet Security 2.0.1 CD.

If you have a Norton AntiVirus or Norton Internet Security for Macintosh CD, you do not need to boot from the CD to use them. Norton AntiVirus for Macintosh can detect and repair viruses while installed on your hard drive. Because of this, it is not necessary nor required to boot from a NAVM or NIS Mac CD.

Norton Utilities requires that you boot from the CD to do the following:

Optimize your drive with Speed Disk.
Diagnose and repair a Mac OS X drive with Disk Doctor.
Diagnose and repair a damaged drive in emergency situations.

You can install and use all your Symantec products without booting from the CD. After installing, please run LiveUpdate to ensure that you have the latest updates.

Disk replacements that boot these models are no longer available. Symantec released Norton Utilities 8.0 and Norton SystemWorks 3.0 in June 2003. These new versions include new Mac OS X bootable product CDs that boot these models. For more information about Norton Utilities 8.0, go to the Norton Utilities product page. For more information about Norton SystemWorks 3.0, go to the Norton SystemWorks product page.

Workarounds
When you cannot boot from the CD, you can:

Create a second bootable volume (Zip, Jaz, second hard disk, or other large volume) and then install a copy of NUM or NAVM onto that bootable volume for use in emergencies.
Run Speed Disk or Disk Doctor from a RAM disk when booted from your System CD. To learn more about this, see the document How to use a RAM disk to run Norton Disk Doctor or Speed Disk when you are unable to start from the NUM CD.

If you have a CD-R or CD-RW drive, you can create your own bootable CD if you have a Mac OS 9.2.2 CD that will successfully boot your computer. Please see the document for the Mac OS that you are using:

How to create a bootable CD for a Symantec Macintosh product in Mac OS X
How to create a bootable CD for a Symantec Macintosh product in Mac OS 8.1 - 9.2.2

If you have a second Macintosh with FireWire, you can use FireWire target disk mode to examine the hard disk on your new Macintosh. Please see the document How to use FireWire target disk mode to run Norton Utilities from second computer.

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Document ID: 2002110115105111
Last Modified: 05/31/2005
Date Created: 11/01/2002
Operating System(s): Mac OS X v10.1.x, Mac OS X v10.2.x, Mac OS X v10.0.x
Product(s): Norton AntiVirus 8.0 - Mac, Norton Utilities 7.0 - Mac